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To bring customer service levels in line with global standards of excellence, Outlet Mall initiated sometime ago the Mother & Baby Room and the Father & Baby Room. Two separate rooms where parents can take care of all their babies' needs with peace of mind. For the first time in Dubai, Fathers can pamper their babies in the Father & Baby Room with plenty of space and special soft surfaces for changing and feeding the child. Both rooms are located on the 1st floor near the Food Court and are decorated with fun and colourful décor and have all the facilities necessary to take care of your children. The Mother & Baby Room has the added bonus of an exciting kids' play area being incorporated as well.
The Father & Baby Room has been well received by Dads with very positive feedback. "My wife was busy shopping and I was able to take care of our son in the well appointed Father & Baby Room" said Mr. Hill father of 18 months old Joshua.
"This room is beautiful and the facilities are fantastic. I fed and changed my baby while my elder child happily enjoyed the play area. I've never seen such a space in other malls," Fatima from the UAE commented on the Mother & Baby Room.
Then again Dubai Outlet Mall is the first shopping mall in the region to incorporate a Taxi Lounge, dedicated to customers waiting for taxis. Customers can relax in this comfortable and luxurious lounge and read their favourite magazines while waiting for a taxi or taking a breather. Located near the Centre Court entrance, the lounge is the first of its kind in a mall in the UAE and is proving to be very popular with customers.
A new and very exciting customer service initiative being rolled out in the next few months is the Live Customer Help on Dubai Outlet Mall's website. You can visit dubaioutletmall.com anytime and browse through stores, categories, brands, latest events etc, and if you need assistance, you can chat with our customer service staff live at anytime during mall working hours or leave a message to get a call or email back. Outlet Mall is the first shopping mall in the Middle East offering a Live Customer Help facility for global e-visitors to the mall's website.
Gift vouchers are a very popular customer service initiative, as an Outlet Mall gift voucher is the perfect gift for everyone who likes stunning fashion, or shoes, or accessories, or sports gear, or homewares or furniture or pretty much anything. The lucky recipient has the freedom of choice, with the added bonus that the value of the gift will go so much further with discounts of between 30 - 90% available everyday on over 800 premium and top fashion brands available at Outlet Mall. Gift vouchers are available in different denominations to suit all budgets. They are valid for one year and can be spent in over 200 participating top brand name stores at Outlet Mall.
Commenting on Customer Service initiatives, Vishal Mahajan, Director of the mall, said:
"We are dedicated to delivering a superior customer experience and we have been overwhelmed by customer feedback on our initiatives to date, particularly the Taxi Lounge and the separate Mother & Baby Room and Father & Baby Room and we look forward to rolling out more innovative customer service initiatives in the near future."
Some other customer services available are a fully functional First Aid Room, which is conveniently located for ambulance access, wheelchairs are available for free hire, kids' baby carts are available just inside the Dome Entrance, baby changing facilities are available in many bathrooms and a universal mobile battery charger is on hand.
Dubai Outlet Mall, the only value shopping destination in the region, has set the bar very high for customer service and will continue to innovate and implement customer service initiatives to improve the customer experience.
Located at DubaiLand on Dubai - Al Ain Road (Route 66), just 20 minutes from the World Trade Centre, the mall is open Sunday - Wednesday 10am - 10pm and Thursday - Saturday 10am - 12 Midnight.
Posted by Siba Sami Ammari
