HABL launches 24x7x365 Linux solutions support

The help desk team will operate in conjunction with the support and maintenance technical team which has already been servicing Habl's key clients in the region. With the help desk team, Habl will be able to provide support to a wider geographical area.

The help desk team will be a client's first contact for technical assistance and will offer web and email support to resolve problems through out the region.

Utilizing an advanced ticketing platform, all technical support requests will be assigned a relevant priority ranging from critical to normal and Habl will resolve them according to customer centric procedures it has put in place.

While Habl will strive to meet all support requests, its first priority will always be to respond to service requests from partners that have a 'Service Level Agreement' relationship with Habl.

Organizations in the UAE and region can today benefit from open source and Linux based solutions to derive higher value and utility. Habl's Linux help desk support brings peace of mind together with other organizations in the region which are developing Linux expertise and will be readily available to provide support to clients.

According to Mohamed Sheniyas, Technical Head of Habl Consultancy:

"We will strive to provide best in class solution and support to our clients. Our team is flexible and responsible and clients can rely on our assistance and high quality support services."