CGC hosts Nokia products and services training in Doha

A special Nokia team from Dubai, led by Soha Emam, Trainer and Assessor, Nokia Academy, MEA, visited the country to give two-day long training, updating trainees on latest Nokia products, including Nokia 900, N97, E72, and OVI services. More than 75 CGC staff from Retail Sales, Channel Sales, Corporate Sales, Customer Care and Call Center units attended the training.

A separate session was organized for CGC channel partners in which about 100 sales personnel from various dealer outlets joined in to understand the nitty-gritty of new hi-tech Nokia devices and OVI services. The visiting Nokia team also explained them about the features and functions of the latest range of Nokia products and accessories, their designs, specifications and market positioning.

The trainees were also briefed on how to respond effectively to customers' queries and help them on proper and efficient handling of their Nokia devices and services so as to take maximum benefits from their devices making their life cozy and comfortable.

Soha also explained at length on Nokia's new wonder platform - OVI. OVI offers customers better connectivity, instant chatting, movies and music access, huge data storage facility and many more, she said, adding that OVI is a growing collection of services to make users' life easier, smooth and connected. "At home, in the office, or on the go, Ovi brings you access to your digital world. Basically, Ovi aims at enhancing your mobile device by making life simpler and more fun. You don't need to worry about where your files are stored, in what calendar you've saved your appointments, or where you've put the address you need to reach. Ovi helps you access your digital world in the way that's most convenient, whether from your mobile device, your own PC, or from an Internet cafe."

Anil Mahajan, Chief Operating Officer, CGC, thanked its valued partner Nokia for keeping the CGC Nokia personnel up-to-date with new products and services.

He said:

"As consumers from every segment of the Qatari population are looking for more out of their Nokia devices, it is imperative to keep our sales and service personnel well equipped with evolving technologies. Then only, we are able to serve our esteemed customers up to their satisfaction. Gone are the days when people were using their Nokia phones for talking only, now more people rely on email than on traditional phone calls or text messaging when sending and responding to critical information. And Nokia is there in full strength to meet people's needs. Accordingly, as Nokia partner for over 15 years, we at CGC keep updating our staff with the latest technology and upcoming hi-tech models to fulfill the increasing needs and demands of the mobizens in Qatar."

During the training, the best participants were given Nokia phones as prizes for comprehending the training lessons in totality.