Dollar Thrifty Automotive Group prepares staff for improving economic landscape

Tom Kelley, Executive Director - Global Franchise Operations and Development for Dollar Thrifty Automotive Group Inc. will visit the MENA region to conduct the training sessions on Customer Service and Incremental Sales.

"The growing demand for cost effective, efficient and comprehensive vehicle rental and leasing has caused us to reinforce our commitment to provide quality service to every customer. Looking ahead to 2010 we are geared up to increase our market share in the Middle East. The best approach to reach out to our customers is through our counter staff, who are the direct point of contact for inquiries, confirmations, and troubleshooting."

said Kelley.

Dollar and Thrifty representatives - including counter staff, supervisors, and managers - from the UAE, Qatar, Oman, Kuwait, Lebanon, India, Australia and Germany will attend the training sessions which will be held at the Hilton Jumeirah in Dubai. The sessions will focus on analyzing customer needs in a shifting economic scenario in the region and aligning the service portfolio accordingly.

Sam Eltibi, Executive Director, Dollar Thrifty Automotive Group MENA and Asia Pacific commented, "We have noted an increase in tourist and business activity in the region this quarter. We are positive, aggressive and well equipped to exceed our targets for 2010."

"Our business strategies for the region in 2009 have proved successful. Our franchisees remained profitable and a number of locations have expanded in the region. We will continue seeking opportunities as we roll into 2010, as the overall economy and credit markets continue to recover," continued Eltibi.