Dr. Kharbash inaugurates a call center for collections at DIB

Present at the inauguration was Butti Khalifa bin Darwish, Chief Executive Officer of the bank, and a number of senior officials and executives from various DIB branches and departments.

On the occasion of the inauguration, Dr. Kharbash stated that: "The call centre comes as part of DIB's plan to establish more communication channels with its customers. The centre will follow up on a continuous basis with its customers and advise them on the best way to manage their outstanding repayments."

"The centre will contribute to collecting outstanding debt and scheduling the repayments of the bank's customers resulted from various financing transactions or credit card payments. We expect the call centre to play an essential role in minimising the outstanding payments due to the bank," Dr. Kharbash added.

Mr. Nidal Al Shoumali, Vice-president at DIB and Head of Collections Department, said: "The call centre counts on highly qualified and trained staff that manage arrears at an early stage and finds appropriate solutions to establish effective cooperation between the bank and its customers. Staff are equipped with cutting-edge tools and technologies that enable them to best serve customers and develop convenient solutions for each particular case."

A group of female employees has been trained in cooperation with the Human Resources Department, for a 45 day period, to perform follow up and collection at the call center. This training contributes to DIB's plans to increase the number of UAE nationals working at the bank and encourage graduates to join the financial sector.