Global Management Consultants bags the prestigious retail account

Said Nilesh Ved, Apparel LLC. Group's Managing Director, "Apparel LLC. experienced exponential growth since its inception in 1995. We represent global fashion brands such as Nine West, BooksPlus and Bossini. In order for us to harness the same level of growth, we felt the need to introduce benchmarked HR Functions, policies, training, as well as Customer Service standards. Global Management Consultants brings to table the unique blend of both HR and Customers Services capabilities. We also needed FAST-TRACK solutions to our needs. Hence our decision to outsource rather then take the slow track of trying to introduce internal processes on our own."

Global Management Consultants' 3-dimensional inside-out outsourcing roadmap is unique, designed to address Apparel's growing business needs. Not new to the retail consultancy, said Saira Azhar, Global's CEO & Chief Consultant, "we are delighted to have got Apparel's business. As part of our inside-out outsourcing initiative we will be introducing and implementing HR policy, organizational development, selection and retention policy, training and development, HR systems and technology, team events and so on. As part of the Customer Services and Quality initiative, we will be introducing a loyalty program for each of Apparel's brands, organize mystery shopping surveys and focus groups, set up a customer service cell, as well as introduce customer centric operational workflows and manuals."

Widely influenced by the western retail environment, Apparel LLC. Group's vision is to become one of the most successful retailers of international franchise business in this part of the world.