Altitude Software broadens reach in the Middle East

The alliance combines the award-winning Altitude uCI suite with Libatel's strong expertise in integrating services to implement communications solutions. Established in 1977, Libatel SARL is a leading provider of network solutions and services in Lebanon and Syria.

"Call centres in the Middles East are looking for reliable, cost-effective contact centre solutions that can efficiently handle networked centres and all customer contacts regardless of the interaction channel," said Nicole Germani, senior presales engineer at Libatel. "The Altitude uCI solution represents an excellent fit to the region, providing a lower total cost of ownership, as well as the ability to efficiently manage inbound and outbound interactions via voice, e-mail, web collaboration and web chat."

The expansion of Altitude's partner program in the Middle East and Africa regions is a result of its success. Altitude's partner program enables channel distributors to grow their businesses by offering local marketing, training and technical support. Through these strong partnerships, Altitude Software has already secured major customer interaction management (CIM) contracts in the MEA region with results-oriented companies who use their multimedia contact centres for competitive advantage and a fast Return on Investment. Customers in MEA include Dubai Bank (UAE), HSBC/Saudi British Bank (Kingdom of Saudi Arabia - KSA), AnswerPlus (Mauritius), Saudi DirectLine/Zajoul (KSA), National Bank of Abu Dhabi (UAE), Global Call Center/SPG Service (Tunisia), Atento (Morocco), Etisalat/The Contact Centre (UAE), Batelco Jeraisy Ltd (KSA) and Banque Saudi Fransi (KSA). Altitude Software is today positioned as one of the leading independent global providers of CIM software with over 600 customers in 45 countries.

"Our partnership with Libatel helps us remain at the top of this growing market opportunity in the Middle East," said Riadh Boukhris, Altitude Software vice president, Middle East, Africa and South Asia. "We look forward to continuing to strengthen our partnership as Libatel addresses the newly emerging contact centre solutions market in Lebanon and Syria."

Altitude uCI is a customer interaction management solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. This software solution manages and improves customer relationships for each new interaction in a wide range of contact centres, from SME's to huge multi-site organisations. Since Altitude uCI was engineered to integrate easily with enterprise front-office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies.