Al-Futtaim Electronics maintains strong hold in the telecommunications industry

The contract involved Alcatel, handled exclusively by Al Futtaim Telecom, part of the Electronics business of the Al-Futtaim Group, installing the complete telecommunications infrastructure in this prestigious hotel. Including Alcatel OmniPCX 4400 voice communications server, hospitality specific telephone handsets for the guestrooms, radio paging systems, walkie-talkie systems and a management system from FCS, Grand Hyatt, Dubai has been fitted with the most up-to-date and innovative communications technology.

Alcatel has established itself as a developer of real-time information systems strategies for companies looking to set up a comprehensive, coherent telecommunications systems that will aid them in servicing their customers. The need of such a service is imperative to businesses wanting, not only to communicate with existing customers, but also in the race to obtain and maintain new clientele.

Alcatel successfully won the business despite fierce competition from some of the world's leading telecommunications companies.

The telecommunications industry is the main link that businesses have today that keeps them in contact with their customer's. So installing an efficient and advanced communications solutions strategy that keeps business's in touch with the public, is essential.

Mr. Venkataraghavan, Divisional Manager of Al-Futtaim Telecom said, "The comprehensiveness of our solutions, professionalism and proven track record in the hotel industry is reinforced by the privilege of working on such a great project with Grand Hyatt, Dubai.

The Al-Futtaim Group enjoys an unparalleled reputation in the market for providing some of the best products from around the world. This backed by our intense service reputation helps us to remain at the forefront of the business scene in the UAE. We are delighted to have been involved with Grand Hyatt, Dubai and we are looking forward to a long business relationship with them".

The partnership between Alcatel and Grand Hyatt, Dubai also involves a 24x7 maintenance contract covering spare parts and labour. It has also made it possible to seamlessly interconnect the existing Hyatt Regency Dubai System to provide transparent functionality between the two sites. The state-of-the-art call centre, implemented by Al-Futtaim Telecom on the Hyatt Regency Dubai System, allows Gulfwide reservation calls to be handled through this network link.

The collaboration of such a group, as the Al-Futtaim Group, proves very alluring for many businesses in this region. The level of expertise in a diverse range of services is enabling the Group to become one of the most successful business houses in the region.

Within the telecommunications industry, Al-Futtaim Telecom is able to provide a bespoke service; allowing them to tailor-make a plan that is unique to each individual company, in accordance with their specific business scenario, ultimately keeping costs low for businesses and enabling them to concentrate on their own core competencies.