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Friday, November 13 - 2009

Seventy eight percent of Middle-East users become irate within just one hour of email downtime

  • United Arab Emirates: Tuesday, June 10 - 2003 at 12:50
  • PRESS RELEASE

Independent research commissioned by VERITAS Software (Nasdaq: VRTS) today revealed that 58 percent of Middle East IT managers are fearful that their jobs would not be secure in the event of their companies' email system experiencing unplanned downtime.

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  • From left : John Poulter, Vice President, Sales, Emerging Markets, EMEA, Mike Hynes, Regional Manager, VERITAS Middle East, Dr. Chris Boorman, Vice President, Marketing, EMEA
    From left : John Poulter, Vice President, Sales, Emerging Markets, EMEA, Mike Hynes, Regional Manager, VERITAS Middle East, Dr. Chris Boorman, Vice President, Marketing, EMEA
User dependency on email means that as little as one minute without email access causes 18 percent of Middle East users within medium to large enterprises to become irate, and after just one hour, this outcome rises to a staggering 78 percent of users. Only 42 percent of regional IT managers surveyed are confident that their jobs would not be on the line following any period of email downtime.

With email becoming so business critical to Middle East-based organizations, user tolerance levels are low. If unplanned downtime occurs, 12% of Middle East users become irrate immediately, 16 percent within one minute, and 48 percent within just half an hour. Irate staff are spread throughout all job functions (59%), but are particularly high amongst top management (27%) and IT staff (14%). Despite this finding, 54 percent of IT managers surveyed did not know how long it would take to restore their email system in the event of an unplanned incident.

The survey, carried out across US, Europe, Middle East and Africa (EMEA), also shows that in the Middle East, 26 percent of companies are permitted to use email for contracts with suppliers (16% in the US, and 35% across EMEA) and 24 percent for contracts with customers (20% in the US, 38% across EMEA). Sixty-six percent of companies reported that if a manager asked them to locate a particular email, it would not be difficult to recover it on the system, yet 46% of companies surveyed cannot recover emails past one year; including 6% that cannot recover as far back as a single day. Despite being able to use email for contractually binding matters 4 percent can only recover from the previous day, 12 percent can go back one week, 4 percent back one month, and 6 percent can recover back to 6 months.

The findings of this exclusive research on electronic communications will be presented to the delegates at the upcoming VERITAS VISION event taking place at the Emirates Towers Hotel in Dubai on June 11. Commenting on the research, Mike Hynes, Regional Manager of VERITAS Middle East, stated, "The results of this regional survey indicate that email is now a vital component of business transactions in the Middle East, yet many companies in the region are unsure whether they can recover email quickly and reliably in the event of downtime."

"The insight that VERITAS has gleaned from this regional survey has highlighted some of the key challenges facing organizations in the Middle East, including reliable access to online information and business continuity, and these issues will be addressed by industry experts during the VISION conference," Hynes added. "This type of independent research enables VERITAS and its partners to identify and meet the specific information storage needs of regional businesses."

Stress seems to take its toll on Middle East IT managers, with over a third of them (34%) believing that a week without email would be more stressful for them than one of a number of events including starting a new job (12%), a minor car accident (4%) or moving house (8%).
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Notes and media contacts

Further survey highlights:
Across all countries surveyed, Middle East IT managers have the least understanding of how long it would take to restore emails following downtime, and how far back emails can be recovered from, with 26% and 54% respectively answering these questions "don't know."
IT Managers in the Middle East have one of the highest rates of job security across all countries surveyed, with 42% saying that their email system could be down for any length of time, and their job would not be at risk. (Highest was Italy, 50%, and joint second with Middle East is South Africa - at 42%).

Fast Facts About the VERITAS VISION Conference
In addition to the electronic communications research findings being revealed to attendees of the VERITAS VISION seminar, other salient points about the event include:
More than 400 decision-makers from the region are registered to attend VERITAS VISION;
VERITAS Middle East has invested more than AED 1 million in hosting the first-ever VISION event in the region;
Sponsors at the event include Brocade, Citrix, IBM, Microsoft, Overland, Protechnology, STME, StorageTek, and Sun Microsystems, who will host partner pavilions showcasing their storage-related solutions;
The VISION event in the Middle East is part of a global series also visiting London, Madrid, Stockholm, Warsaw, Paris, Milan, Frankfurt, Johannesburg, Rotterdam, Copenhagen, and Zurich, and;
John Poulter, Vice President, Sales, Emerging Markets, EMEA, and Dr. Chris Boorman, Vice President, Marketing, EMEA, are among the VERITAS corporate executives taking part in the VISION conference.

Further details:
The research was conducted by Dynamic Markets on behalf of VERITAS Software. The respondents were from medium to large-scale organisations employing 500+ staff. The cross industry sample covered 850 IT Managers with the responsibility of maintaining the back-office email environment.

About VERITAS Software
VERITAS Software Corporation (Nasdaq: VRTS) is the leading provider of storage management software for data protection, disaster recovery, storage virtualization, storage area networks and application availability. More than 86 percent of Fortune 500 companies rely on VERITAS Software's solutions for interoperability across diverse applications, servers, hardware, and storage appliances. With 5,600+ employees in 33 countries and revenues of $1.5 billion in 2002, VERITAS Software ranks among the top 10 software companies in the world. The company's corporate headquarters is located at 350 Ellis Street, Mountain View, CA 94043. (650) 527-8000, fax: (650) 527-8050, e-mail: vx-sales@veritas.com, Web site: http://www.veritas.com


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