This makes Al Alamiah Electronics the only authorized maintenance & technical support provider for Dell in Saudi Arabia & the Arabian Gulf. Al Alamiah Electronics has the capabilities & requirements that meet Dell's specifications, therefore enabling it to offer its services in the same way & at the same standards available in the USA and Europe.
Hamad Abdulla Al-Sharek, CEO, Al Alamiah Group- KSA, expressed his delight with this achievement. This licence means that Al Alamiah Electronics can enter the field of IT services in full force.
The (DASP) licencing includes providing customer service centers for the following regions in the Kingdom: Central region, Eastern region and Western region. These services range from a Helpdesk to qualified DCSE - Dell licensed Mobile Engineers who can visit locations and offer on-site technical support, as well as work within the customer services centers.
Al Alamiah can also supply the necessary spare parts for repairing Dell equipment, such as SL & RMA, and offer same day, or next day, maintenance services. The company will also provide a follow-up system for the Helpdesk, on-site visits and to keep track of all the equipment available at the service centers & spare parts, as well as related logistics. Additionally all branches will be connected via the Internet and customers will have on-line follow-up facilities. Al Alamiah will provide technical support for foreign companies (GS & ICA) as it has proved its capability to offer services at the same level, or higher than, those offered by the service centers of the foreign companies in their home country.
It is worthwhile noting that Al Alamiah Electronics is the sole agent for Dell products in Saudi Arabia, and that the company has been awarded authorization certificates from Microsoft, CISCO and ORACLE, to name a few, for the provision of its exceptional services to its clients. All of this means that Al Alamiah Electronics has joined major international companies that hold this distinction.
Browse
related articles
Al Alamiah obtains the first DASP certificate in KSA and the Arabian Gulf from Dell
- Saudi Arabia: Sunday, July 20 - 2003 at 16:10
- PRESS RELEASE
Related content
Further to the success that Al Alamiah Electronics continues to enjoy in the Kingdom of Saudi Arabia & the region in the IT field as the provider of comprehensive solutions, services & product, the company was recently awarded the Dell Authorized Service Provider (DASP) certificate, as informed by Engineer Nader Amin, Product & Service Manager, Al Alamiah.
Hamad Abdulla Al-Sharek, CEO, Al Alamiah Group- KSA
Article Options
Log in to request more information from Al Alamiah Group
Notes and Media Contacts »
Al Alamiah Saudi Arabia was founded in 1976 with home electronics as its primary business. As demand for home computers grew, Al Alamiah introduced the first Arabic Home Computer, the Sakhr MSX, to the Middle East market in 1985.
Al Alamiah is the leading supplier of personal computers to businesses, government agencies, educational institutions and consumers throughout the Kingdom of Saudi Arabia. The company's total revenue for 1999 reached 500 million Saudi Riyals.
Following its great success in the field of electronics and home computing, Al Alamiah diversified its business activities, forming four separate entities serving the Kingdom of Saudi Arabia. These companies are:
Al Alamiah Electronics Co.
A company dedicated to sourcing complete IT solutions for its valued customers worldwide. Al Alamiah is the distributor for Dell, Acer, 3COM, Nortel, AMP, HP, Microsoft and other world renown IT products.
Al Alamiah Internet
This company is one of the ISP solution providers operating in the United Kingdom, offering highly professional equipment at very reasonable prices. The company also provides integrated system solutions for the IT industry.
Al Alamiah Training Centers
This company plays a vital role at over thirty different locations within the United Kingdom, where it offers its experience and latest programming skills to the youth within an educational environment through professional lecturers certified by Microsoft.
Al Alamiah Solutions
Al Alamiah is a pioneer in Arabization technologies. For over ten years our company's professionals have been dedicated to building comprehensive Arabization technologies which can provide the necessary solutions for Arabic users.
Sakhr's Arabization concept goes beyond displaying professional Arabic calligraphy for the screen and printer, as our company has created the tools necessary so that computers and printers can recognize Arabic calligraphy as text rather than just shapes.
For further information, please visit Sakhr
Software Co.'s website at www.sakhr.com,
or contact:
Media Department
Office: +971 4 391 1556
Fax : +9714 391 1540
Al Alamiah is the leading supplier of personal computers to businesses, government agencies, educational institutions and consumers throughout the Kingdom of Saudi Arabia. The company's total revenue for 1999 reached 500 million Saudi Riyals.
Following its great success in the field of electronics and home computing, Al Alamiah diversified its business activities, forming four separate entities serving the Kingdom of Saudi Arabia. These companies are:
Al Alamiah Electronics Co.
A company dedicated to sourcing complete IT solutions for its valued customers worldwide. Al Alamiah is the distributor for Dell, Acer, 3COM, Nortel, AMP, HP, Microsoft and other world renown IT products.
Al Alamiah Internet
This company is one of the ISP solution providers operating in the United Kingdom, offering highly professional equipment at very reasonable prices. The company also provides integrated system solutions for the IT industry.
Al Alamiah Training Centers
This company plays a vital role at over thirty different locations within the United Kingdom, where it offers its experience and latest programming skills to the youth within an educational environment through professional lecturers certified by Microsoft.
Al Alamiah Solutions
Al Alamiah is a pioneer in Arabization technologies. For over ten years our company's professionals have been dedicated to building comprehensive Arabization technologies which can provide the necessary solutions for Arabic users.
Sakhr's Arabization concept goes beyond displaying professional Arabic calligraphy for the screen and printer, as our company has created the tools necessary so that computers and printers can recognize Arabic calligraphy as text rather than just shapes.
For further information, please visit Sakhr
Software Co.'s website at www.sakhr.com,
or contact:
Media Department
Office: +971 4 391 1556
Fax : +9714 391 1540
Disclaimer »
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AMEinfo.com Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AMEinfo.com Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
