Dubai Islamic Bank launches new Self-Service Banking Facility

The fully automated self-service facility allows customers to access a full range of banking services 24 hours a day, seven days a week. DIB plans to open seven more walk-in facilities across the UAE, building on the success of the bank's first fully automated branch opened on Sheikh Zayed Road in Dubai.

"This latest facility forms an integral part of our strategy to create maximum convenience and flexibility for our customers by leveraging technology," said Butti Khalifah bin Darwish, DIB's Chief Executive Officer. "Through this fully automated service, we ensure that our clients have round the clock access to their accounts and a comprehensive service offering from the bank."

The facility includes automated teller machines (ATMs), instant cash and cheque deposit, Al-Islami Online Internet and Al-Islami Al-Mubasher telephone banking. Customers can transact instant cash or cheque deposits with or without their ATM cards. Through the Internet kiosk, they can also access DIB's website and sign up for online services using the bank's Al-Islami Online service.

"This facility reflects the kind of service quality that we plan to introduce throughout our operations. Through building a sound technology base that supports all of our branch network, we aim to bring tangible benefits to our customers in terms of cost and time savings," said Saad Abdul Razaq, Executive Vice President, Retail and Corporate Banking. "This is critical in today's market where busy schedules and the pace of life mean that customers need real-time banking solutions."

The self-service facility was designed by Smart Engineering Solutions, sole agent for German-based Selecta Company in UAE and the Middle East. This is Selecta's first project in the UAE and the bank is seeking to contract the company to design a number of similar facilities in the rest of the Emirates.