Aramex implements new online web-based training system in association with Rubicon

The initiative consists of on-line training programs designed by Rubicon using Lotus learning space to manage the process of scheduling employees for specific courses, while simultaneously enabling management to track the progress of the participants.

"We are delighted to partner with Rubicon, which has provided us with a customised training solution for our business. This has proved to be a very effective tool in helping us to polish our staff's skills, keeping them one step ahead in such a dynamic business environment," commented Osama Fattaleh, Vice President Near East and North Africa, ARAMEX International.

In addition to the standard tools, which include a variety of training modules such as leadership, team building, and customer service, Rubicon and ARAMEX have collaborated to create specially tailored courses, consisting of case studies, which are specific to the company.

"Customer satisfaction is one of the most essential elements of our service delivery. A professional, caring, service-minded and friendly ARAMEX person is the backbone of our business and the tailored case studies enable our staff to handle various aspects of the business effectively," concluded Fattaleh.

The system designed for ARAMEX is supported by an Internet chat service, white board, video and audio conferencing, in addition to progress reports, allowing supervisors to monitor the course of training for each employee.