Not content to rest on its laurels, the award-winning Ritz-Carlton, Doha continues to excel

It was the first luxury resort to enter the market, and was an immediate success. Despite being open only two years, The Ritz-Carlton has won a number of prestigious awards, including recently 'One of the Best Suites in the World', from Elite Traveler.

Now The Ritz-Carlton, Hotel Company L.L.C. has taken a commanding role in the recent J.D. Power Hotel Survey in the luxury segment. By leading in every measure of guest satisfaction (which includes pre-arrival/arrival; guest room; food and beverage; hotel services; and departure), thirty-six percent of Ritz-Carlton guests say their experience was above expectations, which is higher than for any other brand in the segment

General Manager in Doha, Pierre Perusset attributes the success to having outstanding products, superb staff and a true understanding of what the target market of upscale affluent travellers really want. "Our guests experience outstanding levels of service even before they arrive," he says, "when they receive a personal phone call from a guest relations officer to introduce themselves, establish the reason for their visit and see if they can organize any special requests prior to their arrival." Perusset explained that the guest relations officer uses this opportunity to record the guests preference in terms of flowers, favorite drinks, even a favourite type of pillow they like to find on their bed.

"We know that our guests are extraordinarily fond of good food and fine wines, so we employ the finest chefs in the world, and in the case of Doha, it is Peter Drescher. "Peter has been with us for just over two years now and has introduced some wonderful new concepts, dishes and innovations throughout the hotel and we also have some of the most dedicated service professionals in the industry."

The Spa at The Ritz-Carlton, Doha is another area where guests can experience luxurious pampering. More than 40 different treatments and therapies are available and Pierre Perusset emphasized that this was another very important area where the hotel measures customer feedback to ensure that the guest's senses are constantly enlivened. "Based on our results over the past two and a half years," he said, "we have been very successful in delivering service excellence. But we appreciate that, to remain the number one resort in Qatar, we must consistently look for new and exciting ways to delight our guests."

Based on customer feedback and extensive research The Ritz-Carlton, Doha feel they can confidently anticipate what will truly delight their guests.

Continuous refinements and attention have won such a significant accolade for The Ritz-Carlton Hotels worldwide, which are already rated among the finest in the world.