The new facility will be operational from September 20, 2003.
CTS was established in the Jebel Ali Free Zone in 1999. It is a subsidiary of the Cupola Group and is the region's leading outsourced contact centre provider offering solutions for Customer
Contact Management to a large number of blue chip companies in the region. CTS has also embarked on a planned expansion of its services to encompass Business Process Outsourcing (BPO) for a number of its business partners.
According to the General Manager of CTS, Kazim Awan, the decision to relocate from the Jebel Ali Free Zone to DIC, was taken after careful consideration of costs and benefits. The move makes economic sense because DIC provides an IT infrastructure that directly impacts CTS's ability to offer enhanced services to its clients. For a contact centre cum BPO, the relevant technology features that will greatly improve the range and level of services offered include: a sophisticated telephony backbone, a high performance communication platform for data networking and guaranteed levels of security.
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Cupola Teleservices announces move to DIC
- United Arab Emirates: Wednesday, September 24 - 2003 at 13:20
- PRESS RELEASE
Cupola Teleservices (CTS) today announced the relocation of their Contact Centre to Dubai Internet City.
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Log in to request more information from Cupola Teleservices (CTS)
Notes and media contacts
The new address and contact details for Cupola Teleservices are:Cupola Teleservices
Suite 269, 2nd Floor
Building No.17
Dubai Internet City
PABX: +971(4) 366 2000
Fax: +971(4) 3662002
Posted by Anne-Birte Stensgaard, Senior News EditorWednesday, September 24 - 2003 at 13:20 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Tue Sep 30 2003.
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