DHL Middle East conducts regional Quality Management Conference

Over 33 DHL Managers and Supervisors from all over the Middle East region were flown into Qatar to take part in the two-day course, which was conducted by Mark Frith, DHL Middle East Quality Manager and Mike Teaney/ Quality Support Manager for DHL Middle East.

The DHL representatives conduct this dedicated Quality Management course for DHL's regional staff on an annual basis as part of DHL's on going strategy of ensuring the integrity and efficiency of its Quality Management Systems which cover all 11 countries in the Middle Eastern region, including the GCC states, Yemen, Iran and Syria. This year, the conference was hosted by DHL Qatar.

"We have made it a point to conduct courses of similar nature throughout the years which run in line with our strategy of constantly striving to provide and maintain a superior quality of service for our clients" explained Mark Frith, Quality Manager-DHL Middle East." We are confident that the high quality content of our courses will put us a step further towards achieving our aim" continued Frith.

Following the Quality Management Conference, all trained DHL staff return to their respective countries and apply their learning to their DHL operations by managing, maintaining and auditing their Quality Management System with the most up-to-date and efficient techniques.

"DHL has a strong reputation for offering clients superior quality of express and logistics services which not only meets but exceeds our customers expectations" commented Mark Frith, Quality Manager-DHL Middle East. "As we become the leaders in the supply of logistics solutions, we are steadfast in our pursuit for excellence and in order to maintain these high standards, we are committed to frequently enrolling our DHL staff in training activities that focus on quality of service so as to keep them up-to-date with all the latest developments and techniques in this field which will benefit both the Qatar clientele as well as our customers in the whole region" continued Frith.