Altitude Software to exhibit in the Dubai Internet City Community Zone at GITEX

Altitude uCI is a customer interaction management (CIM) solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat.

With the general availability of the Altitude uCI 7 release to be announced and showcased in the Middle East during GITEX Dubai 2003, the Altitude uCI suite goes from contact centre to unified interaction network. This new release specifically introduces support for networked virtual contact centres and delivers innovative tools that allow the rapid deployment of business activities such as debt-collection, telebanking or customer service campaigns.
Altitude Software will also be running several business seminars during the event to share insights from adopters of CIM solutions in the Middle East. Such seminars are specifically tailored to suit business executives responsible for leading their organizations CRM initiatives and strategies. The Seminars will be located in The DIC Community Zone from the Gitex Dubai 2003, in a specific business lounge where professionals can take a break from the hectic Gitex schedule.

Strenghtened Momentum in the Middle East and Africa
Altitude Software is today positioned as one of the leading independent global providers of CIM software. The company boasts over 650 customers in 45 countries and provides a regional base in Dubai Internet City for the entire Middle East, Africa and South Asia regions. Altitude Software has today built a significant portfolio of clients through working relationships with regional partners such as Accenture, HP, NCR, Newteck, ESH/SSS, Future Technology/Al Youssuf, Vxceed and Siemens. Through these key alliances, Altitude Software is realizing success in countries including Saudi Arabia, UAE, Yemen, Qatar, Bahrain, Tunisia, Morocco, Syria and South Africa.

"With major customer wins and a strong partnership network, Altitude Software continues to demonstrate its success in the Middle East and Africa," said Riadh Boukhris, Altitude Software Vice-President Middle East, Africa and South Asia. "

Today, companies must focus on technology solutions that deliver tangible ROI and improve operational efficiencies. With Altitude's newest product release to be unveiled during Gitex 2003, the company has reinvented CIM around a cost-effective suite that enables companies to effectively manage multi-channel customers while still delivering significant revenue benefits and reducing operational costs."

Altitude's solutions are used by some of the Middle East's most customer-focused companies, mainly financial institutions, telecommunications companies, outsourcing industries and national governments. Customers include : HSBC/The Saudi British Bank, Dubai Bank, Dubai Department of Economic Development, National Bank of Abu Dhabi, Banque Saudi Fransi, Global Call Center, Etisalat/The Contact Centre, American Express Middle East, Zajoul Communications, Batelco Jeraisy ltd, among others.
"We are delighted that our business partner Altitude Software is actively involved in the GITEX 2003, and I trust that this successful company will fully leverage its presence in the DIC Community Zone during the event," concluded Dr. Omar Bin Sulaiman, DIC's

Today, companies must focus on technology solutions that deliver tangible ROI and improve operational efficiencies. With Altitude's newest product release to be unveiled during Gitex 2003, the company has reinvented CIM around a cost-effective suite that enables companies to effectively manage multi-channel customers while still delivering significant revenue benefits and reducing operational costs." Altitude's solutions are used by some of the Middle East's most customer-focused companies, mainly financial institutions, telecommunications companies, outsourcing industries and national governments. Customers include : HSBC/The Saudi British Bank, Dubai Bank, Dubai Department of Economic Development, National Bank of Abu Dhabi, Banque Saudi Fransi, Global Call Center, Etisalat/The Contact Centre, American Express Middle East, Zajoul Communications, Batelco Jeraisy ltd, among others.

"We are delighted that our business partner Altitude Software is actively involved in the GITEX 2003, and I trust that this successful company will fully leverage its presence in the DIC Community Zone during the event," concluded Dr. Omar Bin Sulaiman, DIC's Chief Executive Officer.