Interactive Intelligence to demonstrate innovative contact centre and BPA technology solutions at FT Summit

The company will be exhibiting a number of its contact center solutions which streamline operations of financial institutions and insurance companies. Among these are the Interaction Dialer, Interaction Recorder, Interaction Feedback and solutions for CRM integration and Business Process Automation.

Speaking about the event, Mr. Shaheen Haque, Territory Manager, Turkey and Middle East for Interactive Intelligence Middle East said, "The Financial Technology Summit is one of the most high profile events in the year for members of the Middle East financial community. We are very happy to be a part of this as it gives us an opportunity to interact with some of the most eminent chief IT decision makers from this industry. The theme of this year's conference, 'Technology as the Pathway to Innovation and Competitiveness', is strongly reflected in all of the products and solutions from Interactive Intelligence."

"Success in today's financial markets is driven by excellence in customer service, innovation in product delivery and rapid turn around times on any customer request. Our solutions help streamline the entire customer interaction process resulting in higher productivity and greater competitiveness. During this summit, we hope to generate further awareness about our company and build relationships which will drive our growth in the region," he added.

At the heart of Interactive Intelligence's product range is the Customer Interaction Center (CIC)which is a powerful all-in-one application for managing phone calls, web chats, faxes and email, for all business users, agents and supervisors. At the summit, the company intends to highlight their solution which delivers a truly comprehensive contact center solution.

Interaction Dialer is a predictive dialer system for outbound and blended predictive dialing with a complete SIP-based "all software" architecture to support outbound campaigns in a VoIP environment and reduce IT complexity. The Interaction Recorder simplifies quality evaluation processes, with out-of-the-box reports to facilitate measuring team and individual results. This empowers business users to manage the quality assurance process independently and with greater agility, with minimal impact on IT. Finally, customers can create structured automated post call surveys using Interaction Feedback. This system seamlessly accesses results and related recordings from the Interaction Recorder for added simplicity. Interactive Intelligence further offers customers flexibility in the mode of deployment as each system can be set up on-premise, as a cloud-based solution or as a managed service.

Interactive Intelligence will be exhibiting its solutions which integrate with cloud based models such as RightNow and Sales force as well as with on premise CRM deployments such as SAP, Siebel, Onyx, Astute, Remedy and Heat. The company will also demonstrate its industry leading solution for business process automation - Interaction Process Automation (IPA) .

The Financial Technology Summit and Meetings is an exclusive, by-invitation only event attended by IT decision makers of the Banking & Financial sectors of the Middle East.