Altitude Software showcases the Altitude uCI suite at Contact Centre World 2003

With this new event in the Middle East, delegates are taking stock of the current state of regional contact centre development, reviewing ways to improve current operations and determining strategic direction for the foreseeable future. Altitude Software is the technology partner of this major conference.

The Contact Centre site visit in Ajman
As part of the conference program, delegates are being treated to a site visit to The Contact Centre, located in Ajman. This 480 agent-seat facility, the largest of its kind in the GCC, has been custom-designed to match regional requirements. Delegates will get the chance to meet with customer service representatives and listen to live telesales campaigns, as well as customer care & support calls. The Contact Centre is specifically powered with Altitude Software's outbound call management module, which provides one of the most powerful and sophisticated predictive dialers in the market. Altitude's unique predictive mode delivers significant increased productivity to The Contact Centre's outbound business activities such as debt-collection, surveys, telesales, or appointment scheduling campaigns.

Altitude uCI 7 preview
Altitude Software will be demonstrating the Altitude uCI suite at its Contact Center World exhibition stand, including a preview of the new release 7, one week before its official general availability announcement during GITEX 2003. Altitude uCI is a customer interaction management (CIM) solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. The following functionality from Altitude uCI will specifically be showcased: Computer Telephony Integration (CTI); inbound, outbound, and blended capabilities; agent scripting and interface; Interactive Voice Response (IVR); contact centre web-enabling solutions; real-time performance management and call recording.

"Contact centers are having to deal with increasingly diverse methods of interaction -- inbound and outbound calls, email, Web chat and other media. The Altitude uCI suite enables companies to provide their customers with a complete view of end-user interactions, regardless of the contact channel used," said Riadh Boukhris, Altitude Software Vice-President Middle East, Africa and South Asia.

"With the new Altitude uCI 7 release to be showcased during Contact Centre World 2003, we are introducing enhanced support for networked virtual contact centres and the delivery of innovative tools that allow the rapid deployment of business activities such as debt-collection, telebanking or customer service campaigns."