Jordan Telecom eyes up regional market for customer-base expansion

Through its Contact Center, Data Center and Hub services, Jordan Telecom is enabling users to improve the customer and technical services though outsourced solutions, without diverting significant investment from their core business. Jordan Telecom's value-added services, deliver customer-centric solutions through cutting-edge technology at a competitive cost, and promote Jordan Telecom's regional leadership in the provision of ICT services.

"Jordan Telecom underpins the backbone of the telecommunications sector in Jordan and has a lot to offer the region in both services and innovation. By focusing on developing value-added services in-line with the advancements of regional businesses, we expect to see demand from regional customers for customer relationship management, data and telecommunications." Said Laurent Mialet, CEO of Jordan Telecom. "By leveraging the expertise of France Telecom and the capabilities of Jordan Telecom we have been able to lead the region in the provision of outsourced services that help companies respond to their business challenges."

Jordan Telecom has evolved from providing connectivity into a company that builds turn-key solutions to enable customers to focus on their core business growth. The Data Center, established in 2002, is considered one of the most advanced in the region with the highest assurances of security and protection. While the Outsourced Contact Center has highly-developed customer relationship management solutions tailored to the needs of customer's accompanied by very competitive international call-rates . International and regional customers who wish to extend their services into and from Jordan can benefit from hub services, whereby Jordan Telecom is able to provide Internet bandwidth to operators to extend their business needs.

"Jordan Telecom has cutting-edge technologies to offer the region and our location, in the heart of the Middle East, enables us to easily share our expertise and infrastructure with neighboring countries. Our intention at Gitex 2003 is to position ourselves as a not only a key Middle Eastern telecom operator, but as well as a provider of total communications solutions to the entire region." Added Mialet.

Jordan Telecom's participation in Gitex comes under the umbrella of int@j, the Information Technology Association. The Jordanian int@j pavilion at Gitex 2003 is located in Hall 8 stand B8-1.