Cupola Teleservices to expand BPO services from Dubai Internet City facility

The range of services that CTS will provide from its customized facility in DIC include Customer Relationship Management (CRM), Marketing and Sales services and IT Support.

CTS, which relocated to Dubai Internet City on September 20, provides Business Process Outsourcing (BPO) services to companies throughout the Middle East, Europe and Asia. Several blue chip companies including Hewlett Packard (HP), Cisco Systems, Western Union Money Transfer and Siemens Mobile are among its customers.

"Business Process Outsourcing (BPO) is an exciting sector and we are keen to support the efforts of companies like Cupola Teleservices to build their competencies in this domain in the region," said Dr. Omar Bin Sulaiman, CEO, Dubai Internet City. "Dubai Internet City has a specialized world-class infrastructure that helps BPO companies develop competitive advantage," he added.

According to the General Manager of CTS, Kazim Awan, the decision to move to Dubai Internet City was taken after careful consideration of costs and benefits. "The move makes economic sense because Dubai Internet City provides an IT infrastructure that directly impacts CTS's ability to offer enhanced services to its clients," he said.

CTS's expertise and services are spread across Customer Care and Technical Support, Sales through Lead Generation, Marketing Campaign Management, Database Development, Order Intake & Order Processing, Customer Satisfaction Surveys, Direct Marketing, Fulfillment Services, Disaster Recovery & Contingency Planning, Facility Management, Call Centre Consulting, Answering Services 24x7, IT Support Services (Network Administration/User Support/Project Management).

"What makes us different is our dynamic professional management, who operate to one common goal: protection and growth of our clients' interests," said Awan.

Cupola's facility at DIC combines voice/internet communication technology with specialist knowledge and processes to enable clients to implement their critical business, marketing, sales and support strategies. CTS can offer businesses many benefits, providing organisations with a single and powerful contact tool for customers, which is easily accessible and can satisfy customers' requests swiftly.