Altitude Software listed as Visionary in EMEA contact centre infrastructure Magic Quadrant

According to Gartner's recent report titled, "Contact Centre Infrastructure Magic Quadrant 2003 - EMEA Region", Altitude improved its position over last year's report, within the "Visionary" segment of the Quadrant.

"Altitude Software's thought leadership has allowed us to develop our product capabilities and to strengthen our market position in delivering cost-effective management of all multimedia interactions in a contact centre environment", said Altitude CEO Gastão Taveira. " Altitude was thoroughly evaluated on many important attributes and it is rewarding to be listed in the Visionary Quadrant, by Gartner, in the EMEA Region."

According to Gartner, "visionaries have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimising service delivery." The Gartner Magic Quadrant analyses the major players in an industry and categorises them as "leaders," "challengers," "visionaries" or "niche players".

The Gartner Inc. Magic Quadrant for the Contact Centre Infrastructure assesses companies in the industry based on depth and breadth of vendor and product capabilities. Gartner specifically looks at the contact centre applications and platforms, management tools, architecture, cost, sales channels, services and support, as well as corporate viability and vision.

Acknowledged lowest total cost of ownership
Platform-independent and highly flexible, Altitude uCI has been widely acknowledged as the customer interaction management solution with the lowest total cost of ownership. Fast to deploy and easy to learn, Altitude uCI builds relationships with each new contact. In the last few months the company has captured a significant number of customer wins such as Abu Dhabi Islamic Bank, Amex, Banco Santander, National Bank of Abu Dhabi, Credit Agricole, Caixa Económica Federal, Portugal Telecom, Sitel and Telefónica; and strengthened a number of key alliances with companies such as Accenture, British Telecom, Crane Telecommunications, Cap Gemini Ernst & Young, HP, IBM, SchlumbergerSema and Soluziona.

The new Altitude uCI release 7 dramatically increases the solution's ability to deliver return on investment (ROI) to Altitude customers. It introduces support for virtual contact centres, and enables easy integration to information sources and applications both within corporate systems and across different organisations. The new features enable customers to reach new levels of productivity, and boost their ability to implement an effective CRM strategy.