The solution will allow ADIB to utilize existing IT team's expertise on various core projects at ADIB.
"We won based on our track record of implementing the Helpdesk solutions for both ourselves and for other clients, including a leading Dubai based financial institution," said Narendra Talreja, customer service manager for Wintel and enterprise at SSC. "Our role will be to define, design and implement ITIL best practices at ADIB by deploying HP OpenViewService Desk that will incorporate Helpdesk procedures and processes to facilitate end user support."
According to Adel Al Zarouni, Senior Vice President, IT at ADIB, their concentration is on making IT an enabler for their business. "We can focus on this by outsourcing operational aspects to companies with competencies and cost advantages. ADIB's state-of-art infrastructure has placed it among the most advanced banks in the region and enabled the bank to provide most innovative products and services to its customers."
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Seven Seas wins a two year outsourcing deal from Abu Dhabi Islamic Bank
- United Arab Emirates: Saturday, November 15 - 2003 at 13:17
- PRESS RELEASE
The UAE based IT solutions integrator won in a competitive field featuring five bidders and the value of the deal is estimated over Dh500,000
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About Seven SeasSeven Seas, an ISO 9001 certified company, is amongst the top five leading IT solution providers in the UAE. Established in 1983, Seven Seas has an international presence with offices in Singapore, Sri Lanka, Hong Kong, Malaysia and India. The portfolio covers solutions & services in the areas of IT Consulting, Service Management, Enterprise Integration, Business Software, Infrastructure, Telecommunications, Networking & Professional Services. The team consists of certified and qualified professionals with knowledge and expertise across the core areas of Computing, Telecommunications and Consulting.
For more information on this article, please contact:
Saeed A Currimjee
Seven Seas
Program Manager
Tel:+971-4-308-3520
Mob:+971-50-420-1701
Fax:+971-4-336-6727
Posted by Christine H. Andersen, Assistant News EditorSaturday, November 15 - 2003 at 13:17 UAE local time (GMT+4)
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