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The decision to use Domino was made last October over the Gitex 2003 exhibition when the DIB made the decision to deploy the software across 900 seats in 32 different office locations across UAE including its 18 branches.
'We believe this move will bring us many benefits as we start to strengthen our work processes across different levels and follow up more easily on the various tasks at hand,' said Abdulla Al Hamli, Executive Vice President, Business Services at DIB.
The software automates the bank's business processes, helping to reduce the turnaround time for customer credit inquiries while enhancing the productivity of its employees. A messaging option available in Domino also allows DIB to communicate faster across its different departments and consequently speed up the decision-making process.
'Paperwork is greatly reduced in our day to day work and this saves money, not to mention the fact that the software also simplifies our Help Desk processes. Lotus Domino is all about making collaboration easier and that is exactly what we need to put us on the edge of banking services in this market,' added Al Hamli.
'Dubai Islamic Bank is the first IBM customer in the Middle East to upgrade its system to Lotus Domino 6.5 in order to meet its internal automation requirements,' said the head of IBM's Software Group in the Middle East, Bashar Kilani. 'The software is easy to implement and use and offers flexible upgrade advantages whenever newer versions of the office productivity suite become available. This allowed the DIB Information Technology's infrastructure team to take the initiative and upgrade their existing Lotus 5.08 infrastructure internally to the new software release.'
Another enhancement to the software from the previous version is an e-mail tracking system that allows DIB employees to work more efficiently and follow up on their action items more quickly and effectively. 'By enhancing our internal processes and empowering our employees to do more in less time, Lotus Domino makes it easier for us to deliver our broad range of services to our customers, 'said Al Hamli.
Dubai Islamic Bank is the first to upgrade to the latest version of IBM's Lotus Domino
In a move set to raise productivity levels amongst its workforce and enhance the service it provides to its customers, Dubai Islamic Bank (DIB) has announced that it will implement IBM's Lotus Domino version 6.5 software across its systems in all branches.
- United Arab Emirates: Tuesday, January 06 - 2004 at 13:00
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About Dubai Islamic BankEstablished in 1975, Dubai Islamic Bank is the first Islamic bank to have successfully implemented the Islamic system of banking in all its shades. Help and encouragement came in from everywhere such as the government, people and the central bank of UAE.
The economic and business philosophy of Islam encourages generation and sharing of profits. However, it forbids giving or taking of interest. Dubai Islamic Bank is the first Islamic bank in the world to practically implement this concept. Leveraging the strengths of Islamic business and economic concepts on one hand and state-of-the-art banking technology on the other, we create partnerships with our customers to generate profits. These are then shared between us. A vast array of products has been created to suit every conceivable need of our valued customers. For more information, visit www.alislami.co.ae
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM offers a wide range of services, solutions and technologies that enable telecommunications service providers and equipment suppliers to take full advantage of the new era of e-business. IBM Global Services is the world's largest information technology services provider, with 2001 revenues of more than $35 billion. Services is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services has about 150 data centres around the world keeping thousands of businesses running 24 hours a day, seven days a week.
Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, January 06 - 2004 at 13:00 UAE local time (GMT+4)
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This Article was updated on Saturday, January 13 - 2007
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Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AME Info Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AME Info Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
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