Oracle Collaboration Suite is the first enterprise-class collaboration product that leverages a relational database to offer a secure, reliable and scalable way to simplify business communications and consolidate information - reducing hardware, software and administration costs. Oracle Collaboration Suite provides users with access to integrated email, voicemail, calendaring, file sharing, search capabilities and web conferencing from popular desktop clients and a wide range of wireless devices.
AL Rajhi Banking needed to streamline the way its call canter communicates internally as well as with customers, businesses, and suppliers. To achieve this objective, Al Rajhi Banking has selected Oracle Collaboration Suite.
"We realized that by implementing the Oracle Collaboration Suite, our call centre would significantly improve the speed and ease with which our staff communicates both internally and with our customers, while dramatically reducing our total cost of technology ownership." stated Saeed Al Ghamdi, Deputy General Manager, Al Rajhi Bank.
Because the Al Rajhi Banking works across so many branches within the Kingdom, the leading financial institution required a collaborative and business communication environment that runs on a single database to ensure that all of its key data --such as calendar, documents and email is available all the time in real time.
"It is understandable that some of Al Rajhi Banking's major challenges are coordinating the communications and scheduling of all of its different staff and customer interactions, plus maintaining a serviceable technology infrastructure that doesn't cost a fortune," said Abdulrahman Al Dossary, Managing Director -Oracle Saudi
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Al Rajhi Banking and Investment Corporation boost its call centre with Oracle Collaboration Suite
- Saudi Arabia: Sunday, January 11 - 2004 at 10:46
- PRESS RELEASE
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Oracle Corporation, the world's largest enterprise software company, today announced that Al Rajhi Banking and Investment Corporation, one of Saudi Arabia's largest financial institutions, is deploying the Oracle Collaboration Suite for its own call centre to enhance its business communication capabilities and reduce administrative costs.
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Posted by Anne-Birte Stensgaard, Senior News EditorSunday, January 11 - 2004 at 10:46 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Apr 11 2007.
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About Al Rajhi Bank
Al Rajhi Banking and Investment Corporation is a major name in Saudi Arabia's banking and business world. It has grown from a strong base, focusing on serving the needs of the nation and its citizens, contributing to the Kingdom's construction and development, and always operating within the framework of Shariah principles. Al Rajhi Banking and Investment Corporation is one of the largest joint stock companies in the Kingdom, with a paid up capital of SR 2,250,000,000. The bank's head office is located in Riyadh, with six regional offices. More information can be found on Al-Rajhi Bank site at: www.alrajhibank.com.sa
About Oracle Collaboration Suite
Oracle Collaboration Suite is the first business collaboration product that leverages a relational database to offer a secure, reliable and scalable way to simplify business communications and consolidate information - reducing hardware, software and administration costs. Leveraging the Oracle9i Database and Oracle9i Application Server infrastructure, Oracle Collaboration Suite offers customers a suite of enterprise-class messaging and collaboration applications that enables organizations to reduce total cost of ownership while increasing user productivity. It provides users with access to integrated email, voicemail, calendaring, file sharing and search capabilities from popular desktop clients such as Microsoft Outlook, Web browsers and a wide range of wireless devices, including PDAs and cell phones. Oracle Collaboration Suite Release 2 will bring real-time collaboration to the offering with Oracle Web Conferencing. Customers may contact Oracle Direct at +971 4 3909010, or their Oracle sales representative to learn more about Oracle Collaboration Suite Release 2.
About Oracle
Oracle Corporation is the world's largest enterprise software company. For more information about Oracle in the Middle East, please contact Bahaa Issa on +9714 390 9000.
Trademarks
Oracle is a registered trademark of Oracle Corporation.
Al Rajhi Banking and Investment Corporation is a major name in Saudi Arabia's banking and business world. It has grown from a strong base, focusing on serving the needs of the nation and its citizens, contributing to the Kingdom's construction and development, and always operating within the framework of Shariah principles. Al Rajhi Banking and Investment Corporation is one of the largest joint stock companies in the Kingdom, with a paid up capital of SR 2,250,000,000. The bank's head office is located in Riyadh, with six regional offices. More information can be found on Al-Rajhi Bank site at: www.alrajhibank.com.sa
About Oracle Collaboration Suite
Oracle Collaboration Suite is the first business collaboration product that leverages a relational database to offer a secure, reliable and scalable way to simplify business communications and consolidate information - reducing hardware, software and administration costs. Leveraging the Oracle9i Database and Oracle9i Application Server infrastructure, Oracle Collaboration Suite offers customers a suite of enterprise-class messaging and collaboration applications that enables organizations to reduce total cost of ownership while increasing user productivity. It provides users with access to integrated email, voicemail, calendaring, file sharing and search capabilities from popular desktop clients such as Microsoft Outlook, Web browsers and a wide range of wireless devices, including PDAs and cell phones. Oracle Collaboration Suite Release 2 will bring real-time collaboration to the offering with Oracle Web Conferencing. Customers may contact Oracle Direct at +971 4 3909010, or their Oracle sales representative to learn more about Oracle Collaboration Suite Release 2.
About Oracle
Oracle Corporation is the world's largest enterprise software company. For more information about Oracle in the Middle East, please contact Bahaa Issa on +9714 390 9000.
Trademarks
Oracle is a registered trademark of Oracle Corporation.
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