Altitude Software to present at Middle East Call Centre 2004 Conference

This event is designed to help organisations acquire the knowledge, strategies and information needed for Call Centre/CRM Success. Altitude Software is the technology partner of this key exhibition and conference.

As part of the conference programme, Altitude Software Contact Centre Specialist Neville Perry will describe Batelco Jeraisy's customer interaction management (CIM) experience and a sample of best CIM practices in the Middle East. Batelco Jeraisy Limited is a leading Riyadh-based Internet service provider and CRM outsourcer that is using the Altitude uCI suite in its 50-agent call centre. The Altitude Software session is scheduled for Sunday, January 25 at 11h45 in the conference room of the Shangri-La hotel. Key issues to be discussed specifically include:

- what organizations must understand in order to build strong and value added multichannel customer relationships

- understanding how to boost the efficiency and the productivity of contact centre agents

- which CRM strategies can be tailored to enhance customer retention

Altitude Software is one of the leading independent global providers of contact centre software. The company boasts customers in over 45 countries and provides a regional base in Dubai Internet City for the entire Middle East, Africa and South Asia regions. "The combination of advanced customer interaction management (CIM) technology and customer service excellence is today a winning formula for contact centre success - a formula on which an increasing number of organizations in the GCC have today built their entire business," said Riadh Boukhris, Altitude Software Vice-President Middle East, Africa and South Asia. "We look forward to sharing our experience on the importance of technological innovation for the Middle East contact centre market during MECC 2004."

Altitude Software will be demonstrating the Altitude uCI 7 suite at its MECC 2004 exhibition stand. Altitude uCI is a customer interaction management (CIM) solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. Typical business activities powered by Altitude Software include telebanking, debt collection, customer services and telesales. The following functionality will be showcased during the event: Computer Telephony Integration (CTI); inbound, outbound, and blended capabilities; agent scripting and interface; Interactive Voice Response (IVR); web call-back and collaboration; web chat; real-time supervision and call recording. Altitude Software will also hold a free business seminar on January 26 at 4pm, as part of MECC's Vendor Seminar Programme in the Shangri-La convention room.

The Middle East Call Centre/CRM 2004 event is taking place at the Shangri-La hotel in Dubai, UAE.