This win makes it the first company to have received two awards in the prestigious Gold category as well as the first to have won the Dubai Quality Award three times.
The award was presented by Sheikh Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and UAE Defence Minister, to Hamdi Osman, Regional Vice President, FedEx Express Middle East, Indian Sub-Continent and Africa at a ceremony held in Dubai, UAE.
"Quality is at the core of our business principles," said Hamdi Osman. "The award is a constant motivation for us to excel in quality across our business operations. It is the "whatever it takes" spirit of our employees that ensures we deliver customer satisfaction and good business results year after year."
The Award in the Gold category is given to past winners of the Dubai Quality Award who have demonstrated strong, tangible and sustained improvement over past performance. The Award measures nine areas with a focus on people and customer satisfaction, impact on society as well as business results. The RADAR evaluation method that provides comprehensive and stringent assessment measures, was used to appraise the applicants.
FedEx has a strong track record with the Dubai Quality Award. The company has won it in 1997, 2000 and 2003. The Award is another example of the acknowledgments that FedEx has received in its drive for quality. Some recent examples include:
• In March 2003 FedEx was honored with 'Investors in People' certification by the Department of Economic Development
• In April 2003 FedEx wins the Gold Category of the Sheikh Khalifa Excellence Award
• In June 2003 FedEx was recognized for its ongoing commitment to environmental preservation by winning the annual Dubai Cargo Village Environmental Awareness Award for the second year running
• In October 2003 the company was granted membership of the Dubai Service Excellence Scheme on the basis of its high standards of customer service.
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FedEx wins the Gold category in the Dubai Quality Award for the second time
- United Arab Emirates: Sunday, February 29 - 2004 at 14:22
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FedEx Express, the world's largest express transportation company, celebrated its second win of the Dubai Quality Award in the Gold category.
Seen in the picture is Sheikh Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and UAE Defence Minister, presenting the Dubai Quality Award in the Gold category to Hamdi Osman (middle), Regional Vice President, FedEx Express Middle East, Indian Sub-Continent and Africa, and Taarek Hinedi (left), Managing Director of Operations, FedEx Express Middle East.
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Posted by Anne-Birte Stensgaard, Senior News EditorSunday, February 29 - 2004 at 14:22 UAE local time (GMT+4)
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FedEx Express, a subsidiary of FedEx Corp., connects areas that generate 90% of the world's gross domestic product in 24-48 hours with door-to-door, customs-cleared service and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items to 215 countries each working day. FedEx Express employs approximately 138,000 employees and has more than 50,000 drop-off locations, 643 aircraft and approximately 43,000 vehicles in its integrated global network.
With annual revenues of $23 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, the largest U.S. provider of regional less- than-truckload freight services; FedEx Custom Critical, North America's largest provider of expedited time-critical shipments; and FedEx Trade Networks, North America's largest customs broker and a provider of international freight forwarding and trade facilitation services. FedEx ranked highest in the J.D. Power and Associates 2002 Small Package Delivery Service. Business Customer Satisfaction StudySM in the categories of air, ground and international delivery services.
With annual revenues of $23 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, the largest U.S. provider of regional less- than-truckload freight services; FedEx Custom Critical, North America's largest provider of expedited time-critical shipments; and FedEx Trade Networks, North America's largest customs broker and a provider of international freight forwarding and trade facilitation services. FedEx ranked highest in the J.D. Power and Associates 2002 Small Package Delivery Service. Business Customer Satisfaction StudySM in the categories of air, ground and international delivery services.
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