The Members' Choice Awards are the industry's first independent awards program where users vote for their favourite solution providers on a national, regional and global basis. Each award is based on the quality of all votes received. The 2004 Members' Choice Awards were voted by 2000 qualified end-users. ContactCenterWorld.com is a leading on-line resource site for the contact centre industry around the world. With 72,000 corporate members, it draws more than 7,500 unique users every day.
The Altitude uCI solution was singled out by users as "being easy to deploy", "very flexible" and "having a great return on investment". Altitude uCI 7, rolled out in late 2003, is a platform independent suite of customer interaction management solutions designed to improve operational effectiveness in the contact centre, at a lower total cost of ownership. It introduced support for networked contact centres (both over VoIP and PSTN) and innovative features that allow for the rapid deployment of business services and campaigns. Altitude uCI 7 allows easy integration to information sources and applications.
"We are honoured to be recognised by users as the company with the best value proposition when it comes to multi channel contact centre solutions," said Gastão Taveira, Altitude Software's CEO. Altitude Software today boasts over 600 customers in 48 countries and has an extensive global network of systems integrators and distribution partners.
In addition to this 2004 ContactCenterworld.com Member's Choice Award, Altitude Software recently reached "Top Two" in world's third largest call Centre market by winning 2003 IDG "Best in Class CTI Solution" Award in Brazil. Besides, it is today the only global independent vendor of European origin to be listed in Gartner's "Contact Centre Infrastructure Magic Quadrant 2003 - EMEA Region".
"These winners all deserve their awards - they stood out from a very crowded market and were open to feedback from their customers in a truly fair and unbiased way," commented Raj Wadhwani, Editor In Chief, ContactCenterWorld.com.
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Altitude Software awarded 'Best Multi Channel Contact Centre Solution in EMEA'
- United Arab Emirates: Tuesday, March 02 - 2004 at 10:37
- PRESS RELEASE
Altitude Software, the global leader of contact centre solutions for Unified Customer Interaction (uCI), today announced that Altitude uCI has been honoured with the 2004 ContactCenterWorld.com Members' Choice Award for Best Multi Channel Contact Centre Solution/EMEA.
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The complete coverage of ContactCenterWorld.Com Members' Choice Award is featured at www.contactcenterworld.comAbout Altitude Software
Altitude Software is the global technology leader of contact centre solutions for Unified Customer Interaction(tm) (uCI). Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMBs to large multi-site organisations.
The Altitude uCI suite is a platform independent contact centre solution with universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat. Altitude Software serves around 600 customers (with more than 59.000 seats) of all sizes in 45 countries worldwide, both directly and through a wide network of partners. It has 9 Offices in 9 countries.
Altitude Software Middle East, Africa & South Asia is located in Dubai Internet City, U.A.E, and is today leading the multimedia contact centre market in those regions. Customers include: HSBC / Saudi British Bank; Batelco Jeraisy; Dubai Bank; The Contact Centre; National Bank of Abu Dhabi; Saudi DirectLine; Atento Morocco; American Express; Shell South Africa; PTC Yemen Telecom; Dubai Department of Economic Development; Nedcor Bank.
About ContactCenterWorld.com and The Members' Choice Awards
ContactCenterWorld.com is the world's no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 72,000 corporate members of which 40% are at a senior executive level within Contact Centers globally.
Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favourite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.
Editorial Contact :
Altitude Software
Jose Duarte
Marketing Manager
Tel: +971 4 391 8880
Posted by Anne-Birte Stensgaard, Senior News EditorTuesday, March 02 - 2004 at 10:37 UAE local time (GMT+4)
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