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Wednesday, February 10 - 2010

JW Marriott Hotels are highly recommended according to guest survey results

  • United Arab Emirates: Wednesday, March 24 - 2004 at 17:37
  • PRESS RELEASE

The JW Marriott Dubai is proud to announce that in a recent survey of over 200 JW Marriott Hotels & Resorts guests worldwide, 96 percent said they would return and recommend the hotel to a close friend or relative.

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  • The JW Marriott Dubai.
    The JW Marriott Dubai.
The JW Marriott Dubai was one of the properties worldwide that took part in this survey, which took part at the beginning of the year.

Results also revealed that 80 percent are repeat customers and roughly 90 percent carry a cell phone, with Nokia as the brand of choice.

Additionally, JW Marriott customers named the fitness center as the number one amenity, while more than half ranked staff and service first when asked to identify the top three reasons for selecting a hotel. Location and amenities were named second and third, respectively.

Survey highlights also identified the executive lounge, lobby bar and business center as frequently used amenities. Samsonite luggage and Seiko and Rolex watches were among the preferred brands, and customers ranked Dell number one, followed by IBM then Compaq, as their favorite computer brands. In the pen category, guests said the hotel's pen or any pen nearby would do.

Guests in JW Marriott hotels around the world rated the services, staff and amenities during their stay. Results were tallied in six categories and unveiled how customers learn about the hotel; why they select a hotel; likes and dislikes during their stay; whether they travel with kids; how they rank versus luxury competition; and amenities frequently used. Brand preferences among cell phones, computers, watches, pens, automobiles, jewelry and newspapers were also recorded.

The exclusive JW Marriott collection has been defined as an "approachable luxury" hotel. The portfolio features 32 award-winning properties in sought-after global locations, including the JW Marriott Dubai. JW Marriott Hotels have been widely hailed for world-class service, gourmet food options and unique business offerings and amenities.

Located in the heart of cosmopolitan Dubai, adjacent to the Hamarain commercial and shopping complex, the JW Marriott Dubai offers 344 luxuriously appointed rooms, 39 spacious suites and four Royal Suites with private swimming pools.

The JW Marriott Dubai has 31,000 square feet of flexible meeting and conference space. Two magnificent, column-free ballrooms provide elegant banquet space or break down for smaller functions, while eleven additional conference rooms can cater for small to mid-size functions.

The hotel also offers a wide variety of food and beverage options, including the award-winning JW's Steakhouse; Italian restaurant, Cucina and Polynesian outlet, Bamboo Lagoon. Traditional Lebanese cuisine is available in Mays El Reem, while Shisha can be enjoyed under the stars at Awafi rooftop café. For international tastes, Market Place offers breakfast, lunch and dinner buffets, and typical Bavarian cooking can be sampled at the hotel's original Hofbrauhaus. Leisure facilities include a rooftop swimming pool, fully equipped health club, two squash courts and a sauna.
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MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading worldwide hospitality company with nearly 2,600 lodging properties in the United States and 67 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites and Ramada International brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Marriott Grand Residence Club brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centres. The company is headquartered in Washington, D.C., has approximately 129,000 employees and was ranked as the lodging industry's most admired company and one of the best places to work for by FORTUNE®.

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