Air Arabia introduces Arabic online booking system

Now offering customers the option of making their airline reservations in both Arabic and English at www.airarabia.com, Air Arabia now completes the total online booking experience.

"Our focus on online booking is what differentiates our business model. We are leveraging the power of Information Technology to enable Air Arabia to take air travel to a new level of efficiency and simplicity," said Ali Fairooz, Air Arabia's - Director Sales & Marketing. He added: "This addition to our website allows our Arabic speaking customers the ease of making their reservations in their native language, whether at home, at work or anywhere they have a computer connected to the Internet, 24 hours a day."

Air Arabia launched its English website last October due to customer demand and to date, it has proved itself as a successful online travel solution to customers. The Arabic and English websites mirror each other in terms of information and reservation facilities. Both sites provide detailed information about flights, discounts and special offers, booking procedures, baggage queries, travellers with special needs, check-in procedure, terminal facilities, and links to information on the Sharjah.

Added Fairooz: "Air Arabia's website had over 1 million hits during the month of March. Our success is not only dependent upon the competitive prices that Air Arabia offers, but the simple convenience of six steps that allow the customer to complete their reservation and print the last page of the process to board the aircraft - reinforcing the fact that Air Arabia is the Middle East's only truly ticket-less airline."

In the future the website will allow customers to make discounted bookings for hotels, desert safaris, as well as other holiday destinations in the UAE to complete their holiday experience and to make business travel more enjoyable and affordable. In addition, it posts all significant media announcements in the 'news' section to keep the customer updated with the latest developments taking place within the organisation.

"As travellers worldwide are frequently looking for ways to reduce time and effort dedicated to setting up their travel plans, the Internet is increasingly being used to organise flight bookings," commented Ali Al-Hamdany, Air Arabia's Head of Information Technology. He concluded: "Furthermore, Air Arabia customers can be assured of the security of their information during the transmission across the Internet due to encryption of the data which provides protection against inaccuracies and tampering."

Air Arabia is a Sharjah government-owned airline which is currently flying from Sharjah to Bahrain daily, Beirut daily, Damascus five days a week, Kuwait four days a week, Muscat four days a week, Alexandria five days a week, Assiut two days a week, Aleppo two days a week, Doha five days a week, Khartoum twice a week, Colombo four days a week, Shiraz twice a week and Tehran three times a week.