Altitude Software to showcase the Altitude uCI 7 solution at GITEX Saudi Arabia 2004

Altitude's growth rates for 2003 within the Kingdom suggest that Saudi Arabia is quickly joining the GCC countries in the implementation of next-generation contact centre solutions and as such Altitude uCI 7, rolled out in late 2003, will now be showcased for the first time in the Kingdom of Saudi Arabia.

Altitude Software boasts customers in 48 countries and provides a regional base in Dubai Internet City for the entire Middle East, Africa and South Asia regions. The company is specifically experiencing increased demand for its contact centre software solutions in the Kingdom of Saudi Arabia, which has been the fastest growing MENA market for Altitude Software over the past 12 months with 35 percent growth. Altitude is committed to deliver its products and support in conjunction with leading partners such as HP, Accenture, CT Soft, Libatel, ABC, Infocall, SDS, iGTL, ESH and Newteck.

"The customer interaction management (CIM) market is undeniably one of the fastest-growing sectors in the Middle East's IT industry. Although the local market is still behind Europe and Northern America, early adopters in the GCC countries are already realising the true value of contact centres in terms of revenue generation, cost savings and enhanced efficiency", said Riadh Boukhris, Altitude Software Vice President, Middle East, Africa and South Asia.

Winner of the "2004 Best EMEA contact centre solution" award from ContactCentreworld.com, the Altitude uCI suite is a contact centre solution with universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat. Typical business activities powered by Altitude uCI include telebanking, debt-collection, customer services and telesales. Altitude uCI is today used by some of the Middle East's most forward-thinking companies, mainly financial institutions, telecommunications companies, outsourcing industries and national governments. Customers in the MENA region include HSBC/Saudi British Bank (KSA), American Express (KSA & Bahrain), La Poste Tunisienne (Tunisia), Dubai Bank (UAE), National Bank of Abu Dhabi (UAE), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), Dubai Governement (UAE), PTC Yemen Telecom (Yemen) and Etisalat/The Contact Center (UAE).

"Altitude's strong experience in the region and robust contact centre software suite, has helped the company achieve and maintain its market leading positioning in the GCC countries," said Dr. Omar Bin Sulaiman, Dubai Internet City's Chief Executive Officer. "We are delighted that Altitude Software is actively involved in GITEX Saudi Arabia 2004, and I trust that this fast-growing company will fully leverage its presence in our DIC Community Zone with the introduction of Altitude uCI 7 to the Kingdom".

The latest version of Altitude uCI introduces support for networked contact centres (both over VoIP and PSTN) and innovative features that allow for the rapid deployment of business services and campaigns. Altitude uCI 7 specifically allows easy integration to information sources and applications. The following Altitude uCI functionalities will be showcased during GITEX Saudi Arabia: Computer Telephony Integration (CTI); inbound, outbound, and blended capabilities; agent scripting and interface; Interactive Voice Response (IVR); web call-back and collaboration; web chat; real-time supervision and call recording.