Raya provides one contact-point for Kodak Egypt's customers

The center receives requests from Kodak's branches and distributors across the nation, in addition to maintenance requests and complaints from all Kodak Express branches and answering customer inquiries concerning Kodak's diverse products.

According to Aly Abd El Ghaffar, Kodak Egypt general manager: "The heart of Kodak's worldwide strategy lies in customer service and continuous follow-up which contributes to an enhanced service in the fields of photography, printing and film development." He further added that Raya Contact Center has proved its professionalism in providing a unified communication channel, operating 12 hours a day and for longer periods during peak seasons and advertising and marketing campaigns, while being diversified and flexible to accommodate the needs of an international company such as Kodak.

Sameh, Montasser, managing director of Raya Contact Center announced that his company's solution has saved heavy investments for Kodak. "Kodak's reliance on Raya's human resources and its expertise in customer service, in addition to Raya Contact Center being the only ISO 9001-2000 certified company in this field in the Middle East, were the major motives behind cooperation between the two companies."

Relying on state-of-the-art switching technology and customer relationship management solutions, Raya Contact Center's tele-services contribute to combining all customer data and and their historical record, all to guarantee a larger strategic framework and exceed customer expectations to achieve Kodak Egypt's high service standards.