Buzz celebrates second anniversary with 30 per cent revenue growth

"We stared our journey in March 2002 with a modest 15 seat setup to service the Emirates Bank Group (EBG) internal call centre service requirements. We grew to a 70 seat call centre the following year and today we run a 120 seat operation servicing both internal clients across the Emirates Bank Group as well as external third party clients across multiple vertical sectors, a business which has grown from 5% in our first year to 20% last year," said Ibrahim Gailani, business manager at Buzz. "Our expectations this year are for a 30% increase in business as we expand our 'external' focus and look to attract clients from across our region which covers the Middle East and North Africa."

Amongst the most important happenings at the event was the emotional farewell given to one of Buzz's founding fathers, John Critchley. "I am very grateful for the support and hard work my staff and managers put in over the past couple of years since we established the company," he commented. "Without that, Buzz would not have become the company it is today, and it is because of that hard work and dedication that I can comfortably say that Buzz is on the road to success with greater and more challenging business opportunities and strong growth in the future."

Abdullah Qasim, head of ITO Emirates Bank Group will take over Critchley's position as head of Buzz, with a mandate to further expand the company's third party business over the next few years. "My goal is to drive third party business to 50% and 80% over the next 2 years respectively and to make Buzz the outsource solution provider of choice for the leading companies in the Middle East and North Africa region (MENA)."

The 'Buzz Second Anniversary' celebration was used by the company's management to distribute awards to staff members as well as clients and strategic partners.

Client and partner awards went to First Gulf Bank (FGB) for 'Preferred Third Party Client,' Insights Middle East for 'Best Skill-Based Training,' accepted by Dominick Keenaghan, Inspiring Performance for 'Best Motivational Training,' accepted by Carey Fourie, Dave Dimmel, Mark Allen, and finally The TeleServices Company for 'Contribution to Buzz Business Development,' accepted by Saira Azhar on behalf of Ahmad Tahlak. Other awards also went to Avaya Middle East, NCR, Emirates Bank International (EBI) and Mebank.

Internal award were distributed to Buzz staff for performance, dedication and creativity. A special award was given to those staff members that were part of the team which established the company, and another was given to 'front-line' staff members and team leaders.

"After the well deserved celebrations are over, it will be back to business for us at Buzz, but this time with greater enthusiasm and energy," continued Gailani. "We have reached a strategic milestone at the end of our second year, and due to our committed staff, partners and satisfied client base, we expect continued growth and development for the coming years.

Buzz Contact Center Solutions was established as an OSP for Call Center Services in March and in a short space of time, has made an impressive mark on the call centre services industry, with an impressive portfolio of clients from the banking and finance, news and media, hospitality and entertainment industries. The company recently won Perdue University's "Centre of Excellence" awarded to us in U.S. when benchmarked to Global Standards.