"We are delighted at this confirmation that Jordan Telecom's information systems management and staff are now performing to global standards of quality management and customer service," said Laurent Mialet, CEO of Jordan Telecom. "ISO 9001 is a standard that measures customer service and this sector is responsible for delivering important services and access to our customers."
Jordan Telecom's Information Systems sector is responsible for a number of customer services, including the company's billing operations which manage information processing and bill system management. The ISO standard sets benchmarks for quality within these processes, assuring customers that errors are minimized and that customer interaction and queries are managed efficiently.
"We are here for our customers and we are dedicated to developing better, stronger, customer services with all our energy," commented Mialet.
"The Information Systems sector in the company has worked hard to meet the requirements of ISO 9001, in all of its processes and activities." Said Engineer Rula Ammuri, Chief Information Officer at Jordan Telecom. "In the past four months we have followed a clear strategy to building towards the standards of quality set by the ISO. This move means that we are operating a world class Quality Management System (QMS) to fully meet and exceed our customers' expectations."
The scope of the Quality Management System which has been certified covers various key activities; IT Projects Management, Software Design and Development, Systems Integration, Operations, Administration and Maintenance, Customer Relation Management for Requirements and Acceptance, The End User's Functional & Technical Support, Training and Help Desk Services.
"We are very proud of this achievement, this drives us to work harder to receive other ISO certifications. We believe that by the end of this year we will be adding further quality based systems, to further excel in serving our customers." Said Ammuri.
The ISO Certification was issued by the SGS company, one of the top Certification Bodies, amongst all the Accreditation Bodies worldwide . Talal Abu Ghazale's offices in Jordan supported the Information Systems sector during the preparations for the process of being certified.
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Jordan Telecom's Information Systems sector gains top quality award
- Jordan: Sunday, May 09 - 2004 at 14:38
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Jordan Telecom announced today that its Information Systems sector has been awarded ISO 9001:2000 Certification, underscoring Jordan Telecom's commitment to provide cutting-edge services to its customers that meet international standards.
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Posted by Christine H. Andersen, Assistant News EditorSunday, May 09 - 2004 at 14:38 UAE local time (GMT+4)
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This article was updated on Thu Sep 20 2007.
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About Jordan Telecom
Jordan Telecom, established in 1971, is the provider of Jordan's only fixed line network (Jordan Telecom), an ISP (Wanadoo), a GSM operator (MobileCom) and Internet content delivery services (e-Dimension). Jordan Telecom has the exclusivity on fixed line voice and data transport until end of 2004 and provides a highly-developed fixed line network which forms the backbone of Jordan's communication services.
The privatization of the company in January 1997 and the partnership with France Telecom, in January 2000 have allowed the company to make major investments in the network and services offered. A Data Communications Network and an Internet Access Project has created the national IT hub, which includes national switching and international connectivity through Flag and satellite, as well as establishing a state-of-the-art digital network covering 98 percent of the population. The partnership with France Telecom proved to be the most advanced global telecommunications merger in the Kingdom, paved the way for the government's shares to be the public in the company's IPO at the end of 2002.
Jordan Telecom, established in 1971, is the provider of Jordan's only fixed line network (Jordan Telecom), an ISP (Wanadoo), a GSM operator (MobileCom) and Internet content delivery services (e-Dimension). Jordan Telecom has the exclusivity on fixed line voice and data transport until end of 2004 and provides a highly-developed fixed line network which forms the backbone of Jordan's communication services.
The privatization of the company in January 1997 and the partnership with France Telecom, in January 2000 have allowed the company to make major investments in the network and services offered. A Data Communications Network and an Internet Access Project has created the national IT hub, which includes national switching and international connectivity through Flag and satellite, as well as establishing a state-of-the-art digital network covering 98 percent of the population. The partnership with France Telecom proved to be the most advanced global telecommunications merger in the Kingdom, paved the way for the government's shares to be the public in the company's IPO at the end of 2002.
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