Healthcare Solutions (HCS) is first healthcare service provider in the GCC to receive ISO 9001: 2000 Certification

The certification validates HCS' pioneering work and ability to deliver international recognized quality services in the region's competitive medical solutions market.

Healthcare Solutions, whose list of clients include Department of Health and Medical Services (DOHMS) in Dubai, has been involved in several crucial healthcare projects in the region. The company was partly responsible for setting up DOHM's Integrated Healthcare Information System (IHIS), which allows networking and system integration of Dubai's four major public hospitals and 20 healthcare centres with DOHMS, for which it received a 'Best Performance' award.

Commenting on the ISO certification, Amr Mostafa, General Manager, Healthcare Solutions, stated, "Being the first healthcare service provider in the GCC to be ISO 9001:2000 certified is a formidable achievement. This certification offers clear proof of an organization's adherence to quality management practices. HCS has been seen to satisfy the stringent requirements of the ISO 9001:2000 supervisory board with respect to the standardized system and procedures put in place, to govern the delivery of a quality assurance with every solution and service provided to our customers. This certification further strengthens our commitment to customer satisfaction and continual improvement."

"However, I would like to add that quality processes are impossible to implement without the support of internal staff. This certification is, to a great part, due to the diligent efforts of HCS' management and staff who have maintained uniformity in development and implementation of our services," added Mostafa.

ISO 9001:2000 is a set of international standard and guidance documents for quality management and quality assurance. The standard represents an international consensus on good management practices with the aim of ensuring that the organization can, time and time again, deliver the product or services that meet the client's quality requirements.