41 Omani nationals join Etihad Airways' Airport Operations Department

Guest Service Agents are responsible for providing high quality customer service to passengers throughout their journey including check-in, transit and boarding. They also ensure Etihad Airways' outstanding customer service standards, and flight on-time-performance, are consistently maintained.

Their specific duties include all flight handling activities, such as weighing and checking in baggage, issuing boarding passes and luggage labels, and allocating seat numbers.
An agent's primary function is to ensure the safety and security of passengers at the airport at all times.

Richard Hill, Chief Operations Officer, said: "We are delighted to welcome even more Omani Nationals to Etihad Airways, this time as Guest Service Agents. We know that their warm and friendly demeanour will be instrumental in assisting our passengers from the moment they enter the airport until they take off. "

Maher Al Riyami, one of the new Omani Guest Service agents, said: "Etihad Airways has such a fantastic reputation as a fair and supportive employer in the Emirati community, and I am very excited to join an airline that has achieved so much in a few years."

"Working in the Airport Operations department is both challenging and enjoyable. We deal with new situations every day, and learn the skills we need to provide outstanding service to passengers."

The Etihad Airways' Omani recruitment campaign has reached its target of employing 400 Omani Nationals by end of 2012 and has recently won the Recruitment Programme of the Year Award at the Middle East HR Excellence Awards.