Altitude Software showcases advanced contact centre technology at Arabcom 2004

Titled "Advanced Contact Centres: The Road to Successful CRM for Telecommunications Operators", Riadh's session will be on Thursday 17 June at 12h15. Riadh will specifically share insights from fast-growing telecommunications operators in EMEA who successfully achieved significant operational efficiencies with their contact centres. "Altitude Software is widely recognized as an industry leader in the MENA region, and I am confident that our delegates will value the opportunity to hear the company's perspective on multimedia contact centres," commented Mrs Katia Tayar, Arabcom group CEO.

MENA Telecommunications market poised for action
"Customer expectations for personalized, multichannel customer service continue to rise, and today, telecommunications operators from the Arab states have the ability to take advantage of advanced contact center technologies to meet customer demands. I look forward to discussing how the Altitude uCI solution is meeting these demands to help enhance customer satisfaction," said Riadh Boukhris. "The telecommunications market has grown very fast over the past three years in the MENA Region and the scheduled introduction of new networks and services looks set to further fuel that growth. With the constant introduction of new services, each telco must look at its customer service to find ways of improving customer loyalty in order to increase business performance. In this respect, the contact centre plays a critical role in terms of revenue generation, cost savings and enhanced efficiency for telco operators," he added. Winner of the "2004 Best EMEA contact centre solution" award from ContactCentreworld.com, the Altitude uCI suite is a contact centre solution with universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat.

Arabcom 2004 to witness largest gathering ever of Arab GSM operators
Mrs Tayar recently commented in a press conference that the 7th Annual International Telecom Forum & Expo for the Arab World will witness the largest number of GSM operators from the Arab states to ever gather under one roof for a telecom event, with the active presence of over 30 GSM operators, represented by their CEOs, General Directors, and other top officials.

Taking place June 16-17th, 2004 at the Movenpick Hotel Beirut, Arabcom is one of the largest telecommunications event in the MENA region. The two-day Expo and Forum aims at bringing together public & private sector to participate in a program that provides a unique environment to interact and discuss vital economic, regulatory and technical issues relating to ICT in the Arab states - Middle East and Africa - thus serving as the most important platform for public and private sector partnerships, decisions and formulation of key policies for the region.