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The secrets of satisfaction
Satisfied employees mean better business and higher profits - but how can you measure their satisfaction? Outsourcing to a third party has a range of benefits, such as being able to compare results against a region or a market sector. Steve Halligan, Managing Director of Core Group, says satisfaction study results can be shocking, but the overall impact - when the issues raised are properly addressed - is highly positive.
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Lisa Creffield, CorrespondentWednesday, July 07 - 2004 at 14:11 UAE local time (GMT+4)
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This article was updated on Mon Aug 30 2004.
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