"Achieving a million calls in less than a year of operating is significant in many ways," said John Butler Vice President Marketing and Sales in Gulf Air.
"The steady and consistent increase in call volume clearly indicates that customers recognise the benefits and value of the toll-free service," he said. "It also reflects the level of commitment from our team of reservations consultants - all of whom are Omani nationals."
As the nerve centre of Gulf Air, the WWCC provides an unprecedented level of consistent and professional service delivery, as well as convenience for Gulf Air's customers throughout the world.
Utilising the most advanced technological
solutions available for telecommunications and reservations, the WWCC handles all Gulf Air's reservations activities, including bookings, ticketing and customer services. The WWCC supports, Gulf Air, Gulf Traveller, Gulf Air Holidays, the airline's Frequent flyer programme and customer relations.
"Week by week the WWCC centre is growing, both in the volume of calls being handled and in terms of staffing levels," said Mr Butler. "We are confident of reaching our goals of channelling enquiries from the entire Gulf Air network by 2005."
Gulf Air also appreciates the ongoing support of its customers. To demonstrate this Gulf Air gave the millionth caller, Nizar Sankari from Bahrain, a free return ticket between Bahrain and Damascus.
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Gulf Air's Worldwide Contact Centre surpasses the millionth call mark
- Bahrain: Wednesday, July 28 - 2004 at 14:17
- PRESS RELEASE
Gulf Air's Worldwide Contact Centre (WWCC), the airline's state-of-the-art centralised reservations system, is celebrating a new milestone having received its millionth call since opening in September 2003.
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About Gulf AirGulf Air was founded in 1950. Today, it is owned by the Kingdom of Bahrain, Oman and the UAE and is the only truly pan Gulf carrier in the region. The airline's network stretches from Europe to Asia and covers 49 cities in 32 countries. The fleet is one of the most modern in the Middle East and comprises 35 aircraft, today.
The airline is in the second year of a three-year strategic recovery programme, headed by President and Chief Executive, James Hogan. The airline, which is making rapid strides towards regaining profitability by 2005, aims to further evolve by taking its renowned cultural strengths, which have been gained over more than half a century, into a global environment.
Gulf Air was recognised with the prestigious Airline Turnaround of the Year Award by the Centre for Asia Pacific Aviation (CAPA) in 2003 and it was selected as a one of the leading and most recognised brands in the UAE by the Superbrands Council. The airline also received the top honour of a platinum award for being voted the Best Middle East and North Africa Airline at the 2004 Arabian Travel Market's inaugural MENA Awards. The airline also was named the winner of the Excellence in Quality Improvement category of the 2004 Skytrax Airline Excellence Awards, the world's largest survey of passenger attitudes towards airlines.
Public Relations Department - 28th July 2004
Issued by Gulf Air - Sponsor of the Gulf Air Bahrain Grand Prix
For more information:
Anne Tullis
Manager Corporate Communications
Tel: + 973 17 338 098
Fax: +973 17 338 207
Posted by Anne-Birte Stensgaard, Senior News EditorWednesday, July 28 - 2004 at 14:17 UAE local time (GMT+4)
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