To this end, the bank opted for Altitude Software's contact centre software suite and e-finance products by the company formerly known as Brokat, a software provider acquired by DataDesign AG at the beginning of this year. Dubai Internet City based-Systems integrator BusinessOne which belongs to the STS Group has provided a customized integration to link Altitude Software with DataDesign e-finance products. IND Interactive Netdesign (Hungary), Connectica s.a.r.l. (Lebanon) and Vasco (Belgium) will also be closely involved in the project.
Altitude Software MEA & South Asia and BusinessOne are both based in Dubai Internet City.
BOV aims to offer its customers secure and convenient online services, empowering them to conduct banking business electronically. With its new multi-channel banking system, the bank will deliver services via high-performance alternative delivery channels such as the Internet, IVR (Interactive Voice Response), mobile devices, and its Customer Service Centre.
This high-security solution will enable its retail and corporate customers to access the bank's services via all available delivery channels on an anytime, anywhere basis whilst ensuring that all transactions are protected by the same high standards of security. The multi-channel solution comprises all standard banking services.
"With the rapidly changing environment in the banking industry, we were quick to appreciate that a totally new way of interfacing with customers is necessary" says Victor Denaro, Executive Head of IT, BOV. "We needed a highly scalable and flexible multimedia contact centre software solution that could be rapidly implemented. Once our new altitude-enabled contact centre site is up and running, we will be able to manage all of our customer interactions more efficiently, regardless of the medium used." adds Victor Denaro.
"In today's challenging business environments, Bank of Valetta will greatly benefit from Altitude Software contact centre solutions' scalability, flexibility and reliability. " says Riadh Boukhris, Altitude Software Vice President MEA & South Asia . "By consistently delivering innovative, multi-channel customer interaction solutions to its clients, Altitude Software has gained a competitive advantage and built a leadership position within the contact centre marketplace" adds Riadh Boukhris.
"The custom integration of Altitude Software with DataDesign's e-finance products will place Bank of Valetta at the forefront of their business sector, providing a centralized eService strategy to facilitate efficient information sharing" estimates Amjad Rahal, Dubai Internet Ciy Based-BusinessOne Area Manager.
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Bank of Valetta selects Altitude Software for customer interaction management solution
- United Arab Emirates: Wednesday, March 27 - 2002 at 16:46
- PRESS RELEASE
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Bank of Valletta plc (BOV), Malta, is set to launch a new online banking service for its customers.
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Posted by Anne-Birte Stensgaard, News EditorWednesday, March 27 - 2002 at 16:46 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / 4C.
This article was updated on Mon Jun 14 2004.
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About Bank of Valletta
Bank of Valletta is the largest bank in the Mediterranean Republic of Malta. It was founded in 1974, tracing its origins back to the Anglo Maltese Bank set up in 1809. In 1992, Bank of Valletta became the first public company to be listed and have its shares quoted on the Malta Stock Exchange. It was privatised in 1995 and is currently rated by two international rating agencies, Fitch (A-) and Moody's Investors Service (A3). Bank of Valletta employs 1600 staff, deployed in a widespread network of retail outlets throughout Malta and its sister island. Bank of Valletta also operates representative offices in Australia, Canada, Italy, Tunisia and Libya. Apart from Corporate and Retail services, it also offers support services to International Trading Companies, as well as provides Fund Management, Bancassurance, Trade Finance, Private Banking and Stock broking services.
For more information about Bank of Valletta plc, please visit www.bov.com
About Altitude Software
Altitude Software (www.altitude.com) is a privately owned independent company with several investors, such as Intel, Insight Capital Partners, Nesbic, BNP Paribas, and Hicks Muse. Altitude Software is a global technology leader in contact center solutions with the Unified Customer Interaction™ (uCI) product line. Altitude Software was founded in 1995 and serves over 400 customers of all sizes worldwide, either directly or through a wide network of partners. Altitude Software has 17 offices in 14 countries around the world.
The Altitude Software Regional Office for the Middle East, Africa and South Asia is located in Dubai Internet City www.dubaiinternetcity.com
About the Altitude uCI (Unified Customer Interaction) Solution :
The Altitude uCI solution is an out-of-the-box, infrastructure independent solution with full blended support for voice (inbound and outbound), IVR, email, web collaboration and chat. uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SME's to huge multisite organizations.
Within the contact center, Altitude uCI is a cost-efficiency oriented management tool, conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to easily integrate with legacy, front-end, and back-end systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits even with a small up-front investment. Therefore, Altitude uCI allows the customer to achieve return on investment in a limited time frame. www.altitude.com.
For further information, please contact:
Altitude Software MEA & South Asia
Siegfried Gruber
Sales Support Manager
Tel : +971 4 3918880 (GMT + 4)
Web : www.altitude.com
Altitude Software EMEA
Jose Duarte Ramos
Marketing Communications Manager
Tel : +33 1 55 27 60 71
www.altitude.com
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