Buzz to showcase its call centre solutions in New York with the Dubai Outsource Zone

The event aims at attraction US CEOs and businesses to meet outsourcing options. Buzz going under the umbrella of Dubai Outsource Zone aims at attracting lucrative call centre business that has been going to India and other Asian destinations.

"We are simply thrilled that DIC chose Buzz to represent Dubai in the international arena, this simply goes to show how long we have come since launch in March 2002," stated Abdulla Qassem, Chief Manager of Buzz. "Buzz has been the most successful call centre outsourcing business since its inception. Its superior and unique management and value offer has made it the benchmark for success in outsourcing in the region. This year Buzz celebrated its 2nd anniversary with a 30% increase in 3rd party revenue."

According to global consultancy Mckinsey, outsourcing to countries outside the United States of America brings huge economic benefits. For example, in 2002, for every dollar spent in the US on outsourcing to an offshore location, the total value derived by the global economy was $1.4 to $1.47. Every dollar spent on outsourcing resulted in savings of 58 cents to US investors and customers.

Buzz is a fully-owned subsidiary of Emirates Banking Group and has an impressive portfolio of call centre outsourced clients. Ibrahim Gailani the manager of Buzz who is speaking at the New York event expressed optimism about Dubai's proposition as an outsourcing location.

"We aim to focus on showcasing Dubai's ability to provide a comprehensive infrastructure and environment for international companies to outsource their call centre requirements, to professional service providers, like Buzz, who possess expertise and beneficial cost advantages. DOZ's offering includes 100% exemption from taxes, arguably the world's most reliable technology and communications infrastructure, a one-stop shop of support services and the best possible working environment."

Gailani continues: "Dubai is the prime destination for US-based companies to do business with, and is the strongest call centre hub positioned between Ireland and India. Buzz is positioned as the right choice in the region that will deliver the quality and business benefits that US corporations are not getting form other Indian and Asian outsourcing companies."

Buzz is the first call centre in Dubai to be awarded the prestigious Certified Centre of Excellence award by Purdue University USA, along with Microsoft, Merrill Lynch and Galileo in Las Vegas in 2004. Buzz realizes that certifications and low pricing are only half of the solution; the real difference is the quality of the contact. Dubai's labour market provides Buzz with agents equipped with similar educational, intellectual, financial and cultural backgrounds as the callers they address. This helps the customer experience to be less artificial than that of its Asian counterparts. The 34 nationalities employed at Buzz, combine the best traits of Western and Eastern cultures, whilst maintaining an overall Western business approach, providing value to North American & European business venturing into off-shore outsourcing market.

Buzz does not adopt a "battery hen" approach. Brightly coloured workstations with 27 sq ft of workspaces for each agent, along with break-out rooms, a gym, sauna, swimming pool, and day-care for working mother, makes it one of the most superior working environment in the region. This comes packaged with a prime world-class location, outstanding quality standards, and multicultural resources at a most appealing price range, making Buzz uniquely appealing to do business with.