The specific solution provided by CTS encompasses network administration, user support for existing Microsoft desktop applications, regular anti-virus updates, data back-ups, web site administration and general IT maintenance. CTS is also providing support for developing and maintaining the data bases for the knowledge capital of Start Consult.
CTS's outsourced IT services are aimed at the SME market by providing 24x7 support at a low cost by removing the need for considerable direct costs and overheads associated with setting up and maintaining an IT infrastructure.
Kazim Awan, General Manager, says, "CTS has come a long way from starting life as a "call centre". We are keenly focused on adding value to our clients by impacting their revenue and/or lowering costs of operations. At CTS we do not provide individual services but business solutions, the future lies in our ability to constantly push the envelope towards becoming a more and more complete service provider"
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CTS clinches IT contract
- United Arab Emirates: Monday, April 01 - 2002 at 16:04
- PRESS RELEASE
Start Consult, a company specialising in corporate finance and strategy consultancy has outsourced all its IT related requirements to CTS.
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Notes and media contacts
CTS, a subsidiary of the Cupola Group was established in June 1999 as the only CTI Enabled Outsourced Contact Center in the region. CTS is a 60 seat Contact Center based in Jebel Ali Free Zone and offers CRM strategies to Blue-Chip companies on a regional basis customizing industry specific solutions to enhance brand awareness and customer loyalty. CTS prides its relationships with its clients as Win-Win partnerships rather than the usual Vendor/Client association.For Further Details please contact:
Cupola Teleservices
Tel: (971 4) 883 9292
Fax: (971 4) 883 4156
Website: ww.cupolateleservices.com
Posted by Anne-Birte Stensgaard, News EditorMonday, April 01 - 2002 at 16:04 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Sep 24 2003.
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