Standardization authority pursues total quality programme

The programme will provide guidelines to establish quality management systems and reach ISO standards. It will also showcase the best national and international practices and educate staff about the role of standards in enhancing the efficiency of operations and procedures inside organisations.

H.E Waleed Bin Falah Al Mansouri, General Manager of ESMA, said: "The new launch stems from ESMA's belief that to establish a culture of quality the staff implementing it should be the first to adopt it. They will then pave the way for the culture of quality to be spread. So the successful application of QAP depends educating the right people."

HE added that the awareness programme is the cornerstone of ESMA's policy of raising standards and supports earlier initiatives in this area. He added: "The new programme will promote teamwork and contribute to successful total quality management at the Authority.

"It will provide participants with the basic skills of planning and help them create a total quality management system in the organization. It also aims to educate them in the use of the tools necessary to improve quality."

The adoption of quality awareness is in the line with the UAE's plans to progress its economic development. It is necessary that organisations in both the public and private sectors adopt the total quality policy to continue to be as competitive as possible and win over their customers, Mr Al Mansouri added.

The Authority held several meetings at its office in Abu Dhabi to inform staff about the concept of total quality, its aim, stages of application. They were told how to gauge its success and about the role of the ISO, its objectives, focus on the European standards of excel and the 10 practical steps necessary to ensure and develop quality.