Altitude Software placed in Visionary quadrant of leading analyst firm's EMEA Contact Centre Infrastructure Report 2004

According to Gartner's just published report titled, "Magic Quadrant for Contact Centre Infrastructure, EMEA, 2004", Altitude Software has improved its position over last year's report, within the "Visionary" segment of the Quadrant.

According to Gartner, "Visionaries display healthy innovation and a strong potential to influence the direction of the market, but they are limited in execution or track record". The Gartner Magic Quadrant analyses the major players in an industry and categorises them as "leaders," "challengers," "visionaries" or "niche players".

Increased relevance for independent solutions and innovative business models
"Altitude Software has affirmed its market position as the only independent contact centre solutions vendor with global coverage, known for its investment protection culture", said Altitude's Marketing Vice President, Miguel Lopes. "With more than 55 platform sets supported in the market, we offer the unique ability to run the same contact centre services over VoIP or traditional PBXs, within a simple, flexible, integrated suite.

"For the past year, Altitude has grown rapidly in market share and recognition in the CRM service provider industry. Based on customer feedback, we attribute this growth to the increased relevance of our innovative solutions and business models", said Miguel Lopes.

"Organizations are choosing Altitude uCI around the globe to address their business challenges because of our deep industry expertise acknowledged by the largest analyst firms, combined with our innovative customer interaction solutions," commented Riadh Boukhris, Altitude Software Vice president Middle East, Africa & South Asia. "In the GCC region, the fact that our operations are growing rapidly is testament not only to the quality of our solutions, but also to the quality of our personnel, product localization in Arabic and enhanced partnerships with key vendors."

Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; outbound telemarketing, sales and service; and business process management. Altitude Software has an outstanding record in supplying contact centre service providers with specialised products and methodologies with a proven return on investment. Altitude uCI 7 introduced support for virtual contact centres, reusable function modules, quick campaign and site replication and enables an easy integration with information sources and applications. The new features allow customers to reach new levels of productivity and to boost their ability to implement an effective CRM strategy.

The Gartner Inc. Magic Quadrant for the Contact Centre Infrastructure assesses companies in the industry based on depth and breadth of vendor and product capabilities. Gartner specifically looks at Corporate Strategy; Technical Innovation; Market Message; Services Strategy; Mind Share/Market Share; Product Capabilities; Financial Capabilities; and Channel Distribution.