In a high profile event attended by Mr. Qasim Sultan, the Director General of Dubai Municipality and Senior Managers from within the organisation, IBM was presented for successfully rolling out the third phase of the portal which has now passed more than 750,000 live transactions and offers more than 80 government services online.
"We are delighted to say that the portal has been an enormous success where 90% of service transactions for all Dubai Municipality services available through the portal today are being received online. This proves that not only are people willing to use online services but that these services are also providing tangible benefits for citizens, businesses organisations and government employees alike," said Hussein Lootah, Head of the e-Government Steering Committee in Dubai Municipality . "IBM is a service provider to many leading government organisations around the world and their outstanding contribution to this project has been key to our achievements today."
With over 8,000 business users currently registered to its online services, Dubai Municipality has reported several important benefits as a result of the portal implementation. Some of these include significantly fewer visits to Dubai Municipality premises, online inquiry facilities, availability of status details and updates online and via SMS, faster service delivery and a streamlined model that simplifies all Dubai Municipality process, such as improved clarity on requirements, fewer forms and attachments and the introduction of online approval processes.
"IBM works on many e-Government projects around the world and we believe that the achievements by Dubai Municipality are significant and deserve a lot of credit not only at the regional level, but also in a global context," said Samer Shaar, general manager of IBM Middle East, Egypt and Pakistan. "One of the main reasons for the success of this project has been the leadership and the guidance of the Dubai Municipality team and its continuous focus on improving processes. Their efforts have contributed greatly to the adoption of online government services in the country today."
Browse
related articles
IBM awarded for key contribution in major Dubai e-Government project
- United Arab Emirates: Monday, November 29 - 2004 at 11:14
- PRESS RELEASE
Dubai Municipality has marked the achievements of the IBM team on a major e-government project that creates access to municipality services through a sophisticated portal facility.
Related stories
Also consider reading:
Digg
Facebook
LinkedIn
Twitter
Browse
related articles
Log in to request more information from IBM Middle East
Notes and media contacts
About Dubai MunicipalityDubai Municipality is regarded as one of the largest establishments in Dubai in terms of the number of people it employs, the volume of services it provides to the public and the projects it carries out. Dubai Municipality is the major driving force behind the development process of the Dubai City as a whole. The Municipality was established in 1940s with a total staff strength of three persons who were operating from a single room. However, it was in 1965 that Dubai Municipality came into being officially. The Municipality kept up its steady growth since its inception and has now become a large organization with more than 10,000 staff working in over 20 departments. In short, the municipality's growth reflects the growth of the Dubai City in general. For more information on Dubai Municipality please visit www.dm.gov.ae
About IBM
IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM offers a wide range of services, solutions and technologies that enable telecommunications service providers and equipment suppliers to take full advantage of the new era of e-business. IBM Global Services is the world's largest information technology services provider and is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services has about 150 data centres around the world keeping thousands of businesses running 24 hours a day, seven days a week.
Posted by Anne-Birte Stensgaard, Senior News EditorMonday, November 29 - 2004 at 11:14 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Sun Oct 22 2006.
Disclaimer:
Articles in this section are primarily provided directly by the companies appearing or PR agencies which are solely responsible for the content. The companies concerned may use the above content on their respective web sites provided they link back to http://www.ameinfo.com
Any opinions, advice, statements, offers or other information expressed in this section of the AMEinfo.com Web site are those of the authors and do not necessarily reflect the views of AME Info FZ LLC / Emap Limited. AME Info FZ LLC / Emap Limited is not responsible or liable for the content, accuracy or reliability of any material, advice, opinion or statement in this section of the AMEinfo.com Web site.
For details about submitting your stories, please read the guide - all content published is subject to our terms and conditions
It looks like you are using a Mac - check out our 
Web Feeds