The FedEx Customer Services Department is dedicated to meeting the specialist needs of customers and to ensure that all requests from FedEx customers can be successfully met by the Call Center in Dubai. Jones and Day are responsible for delivering the world-class customer services FedEx customers have come to rely on.
Jones joined FedEx in London, England, in 1987 as a Customer Representative where she was promoted to Regional Training Specialist for Customer Service and Ground Operations for the UK and Ireland. In 1991, she moved back to her home country of Canada where she became the District Quality Administrator before being promoted to Manager of Customer Service for FedEx's Call Center in Toronto, before her move to Dubai at the end of 2000.
Day has been in the Middle East for over 20 years, in the UAE for eight years and with FedEx for one year. Day joined FedEx from Organizational Dynamics, INC. (ODI) in the UAE, bringing a wealth of experience in management consultancy. One of his roles at FedEx will be to set up the Customer Care Program in all of FedEx's direct served locations and its Global Service Participants (GSPs).
Both Jones and Day will be reporting to Maher Hasbini, Senior Manager of Regional Customer Service, and will supervise 14 Customer Representatives.
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FedEx appoints two new Customer Service Managers in Dubai
- United Arab Emirates: Thursday, September 20 - 2001 at 10:05
- PRESS RELEASE
FedEx Express, the world's largest express transportation company, has announced the appointment of Tammie Jones and Richard Day as Regional Customer Services Managers based in Dubai.
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FedEx Express, a $16 billion subsidiary of FedEx Corp., connects areas that generate 90% of the world's gross domestic product in 24-48 hours with door-to-door, customs-cleared service and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.3 million items to 210 countries each working day. FedEx Express employs approximately 145,000 employees and has more than 45,800 drop-off locations, 640 aircraft and 44,500 vehicles in its integrated global network. The company maintains electronic connections with more than 2.5 million customers via FedEx Powership®, FedEx WorldTM Shipping Software and FedEx Ship Manager® at fedex.com.Issued on behalf of FedEx by Gulf Hill and Knowlton, Dubai. For further information please contact Rania Abi Aad or Noura Gwanny on Tel: (9714) 3344930; Fax: (9714) 3344923
Posted by Anne-Birte Stensgaard, News EditorThursday, September 20 - 2001 at 10:05 UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of AME Info FZ LLC / Emap Limited.
This article was updated on Wed Sep 24 2003.
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