Emirates Post admitted to Dubai Service Excellence Scheme in recognition of high-level customer service

Emirates Post was admitted into the DSES fold in recognition of the high service standards at its three outlets: Deira Main Post Office, Jumeirah Post Office and Al Musalla Post Office. Each of the outlets received a trophy and merchandising materials such as posters, stickers and danglers.

Mr. Abdullah Al Fan, Acting Assistant Director General, Development and Marketing, Emirates Post, received a memento from Mr. Eisa Kazem, chief of Dubai Financial Market and Chairman of DSES, and Ali Ibrahim, Assistant Director General of the Department of Economic Development, at a recent function organized by the Department of Economic Development, to welcome the new members.

The ceremony was held as part of a seminar on "The Future of Retailing" addressed by Paco Underhill, an American retail consultant and author of the books "Why We Buy" and "The Call of the Mall."

"The membership of Dubai Service Excellence Award means that Emirates Post will try harder to apply the highest standards of customer service at all its outlets, in an effort to live up to the guidelines set by DSES," commented Mr. Abdulla Al Daboos, Director General, Emirates Post. "It also adds a further prestige to Emirates Post's image as a provider of high quality public services."

By gaining membership of DSES, Emirates Post has obtained a stamp of approval for its meticulous attention to customer service. Like other DSES members, Emirates Post will be displaying the DSES certificate, plaque and Code of Ethics at its outlets. As part of the continuous efforts and commitment to achieve better customer service standards, Emirates Post aims to acquire the DSES membership for all its Dubai offices.

DSES binds all participating businesses to a common code of business ethics and core criteria for customer service excellence. The scheme complements Dubai Quality Award and Dubai Quality Appreciation Program. The scheme is open to all businesses, especially those from the service sector where customer service is the single most differentiating factor.