Epicor Scala launches path breaking iScala Mobile Service Management tool in Middle East and Africa

According to a senior company official, the tool based on Microsoft's .Net technology is aimed at taking SCM in the region to the next stage of evolution by helping companies better integrate their ground staff with central systems. It would also help them in dramatically reducing cumbersome paperwork and improving their bottomlines.

Commenting on the launch, Mr. Ziad Aqrabawi, Regional Director, Epicor Scala, Middle East and Africa said, "In the last decade, SCM technologies have evolved dramatically. However, there was always a need to take these technologies to the next level of creating a SCM tool that was real-time, online and integrated. With the advent of .Net technology and the advancement in mobile technologies making this dream a reality became a relatively easier task."

He added, "I am extremely proud to announce that Epicor Scala is the first mid-market company in the region and probably one of the first in the world to present this technology in the form of our latest iScala Mobile Services Management tool. I am confident that this tool will change the way our customers run their businesses and help them better manage their costs."
iScala 2.2 Mobile Service Management allows a company to equip its service engineers with the critical information they need to be more productive and deliver the best customer service possible while on the road.

Using Epicor iScala's Mobile Service Management solution, service engineers can receive service requests and report back status information using virtually any computer running a version of Windows (9x, ME, 2000, NT, CE, and Pocket PC) or an Internet browser.

The key highlights of this tool include, fast notification of new service requests, reduced administrative overheads, reduced invoice cycle and improved cash flow. Thus, the tool enables a company to increase accuracy, improve customer service and lower field service costs at the same time, resulting in a large cost saving to the company. This saving is both in the form of reduction in fixed expenses (such as cost of paperwork) as well as time costs. The time saved in paperwork also enables the sales and maintenance staff to book additional customer calls, enhancing efficiency and product sales.

Epicor iScala is a globally available ERP solution, fully supported by the standard Signature implementation methodology. A set of migration tools is available for existing Epicor Scala customers who wish to migrate or upgrade to the latest release.