Exclusive 'Samsung Customer Care Centre' opens in UAE

The new care centre, which is designed to offer enhanced service-experience to consumers, is in tune with Samsung Electronics' global initiative to provide the highest level of support, service and responsiveness to its customers and dealers.

Speaking on the occasion, Mr Deepak J Babani, Chief Executive Officer, Eros Group said, "Samsung has consistently established customer-excellence benchmarks by providing innovative and high technology products to consumers. The opening of the new customer care centre by Eros Group, which is in line with Samsung's and our vision of consistently delivering on this unrivalled benchmark, will further enable us to strengthen our relationships with customers across the UAE."

"Samsung is a highly customer-centric company. We have the unique distinction of not only believing in the business maxim, 'Customer is the King' but also of practicing it. Samsung was the first company to take advantage of Etisalat's advanced 800-toll free offer and launched its 800-SAMSUNG call centre service this year. In 2003, Samsung rolled out the COSMOS software to integrate its business operations with the Eros Group for higher productivity and enhanced efficiency, and the start of the year 2005 will see the 'Samsung Customer Care Centre' where customers can expect a truly world-class Samsung experience, said Mr. Y. Y. Shin, General Manager, Samsung's Gulf Customer Satisfaction headquarter.

"Furthermore, Samsung will continue to invest in similar customer-excellence services and ensure that there is a premium Samsung Customer Care Center located in each of the major cities across UAE," Mr. Shin added.

To celebrate the opening of the 'Samsung Customer Care Centre', Eros Electricals is to commence a special offer from the 2nd of January until the 9th of January of 2005. Consumers can avail of following special offers during the week by visiting the 'Samsung Customer Care Centre' located at Deira, Dubai near Cars Garage.

Customers of Samsung products sold by Eros Electricals will benefit from the new Samsung Customer Care Centre for all their service needs, as this is designed to enhance Samsung's reputation as a world class manufacturer of mobile phones and digital electronics products

Samsung's mobile phones business, part of Samsung Electronics, is currently ranked the third largest manufacturer of mobile GSM and CDMA handsets in the world. Since entering the mobile phone market Samsung, which produces three handsets every second, was first to launch the MP3 phone, WAP phone and has pioneered dual-screen technology as well as full TFT-LCD colour display.