The initiative is in support with the Saudi Government's 9-point plan to provide more job opportunities for Saudi women. Until this date, employment level for Saudi women is only 5.5%, according to official figures.
Dr. Sulaiman Al Twaijri, Shared Services Director indicated that, "Saudi Women is a right fit for the contact center business in Saudi Arabia acknowledging a universal fact that a female voice projects a more customer-friendly profile over the male counterpart. Moreover, most Saudi customers would still like to hear another Saudi Agent answering the phone, immediately building the trust and confidence in the process."
In support to this development, SDL has launched a new state-of-the-art contact center facility in Riyadh, expanding its current capacity to 100 seats. The new facility houses a fully-secured 50-seat contact center floor, a well-equipped 15-seat training room, rest-and-recreation area for agents and a data center. To date, Saudi Directline professionally caters to 3 outsource campaigns, in addition to its 5 in-house campaigns, with an expertise on the area of Internet Consumer Services, Public Services, and Telecommunications.
Saudi Directline signs with Al Nahda to employ female Saudis as contact center agents
- Saudi Arabia: Sunday, January 02 - 2005 at 09:09
- PRESS RELEASE
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Saudi Directline has signed an MOU with Al Nahda Philantrophic Society for Women in a move to open up its employment force to Saudi women as contact center agents.
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Posted by Christine H. Andersen, Assistant News EditorSunday, January 02 - 2005 at 09:09 UAE local time (GMT+4)
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Notes and Media Contacts »
About Saudi Directline
SAUDI DIRECTLINE is a leading outsourced provider of 24 x 7 contact centre services in Saudi Arabia offering a wide range of interaction options such as voice, IVR, fax/email, web, and SMS. SDL developed its customer expertise from solid years of managing its in-house customer service requirements, as well as the special attention provided to a respected array of outsourced clients. SDL operates under strict service standards and is supported by best-of-class technology solutions available in the market. Saudi Directline is a wholly-owned business unit of Zajoul for Advanced Communications Technology - the leader in prepaid telecom services in Saudi Arabia.
About Al Nahda Philantrophic Society for Women
AL NAHDA was founded in 1962 by Princess Sarah, daughter of the late King Faisal bin Abdulaziz. The aim of the Al Nahda is to serve the country through the enhancement and development of women's abilities, guided by the Islamic Shariah law, and to organize sufficient charitable and efficient voluntary work of women to help achieve the country's development plans.
Editorial Contact
Arnold Corcega
Tel 966.1.463.6492
Fax 966.1.463.6434
SAUDI DIRECTLINE is a leading outsourced provider of 24 x 7 contact centre services in Saudi Arabia offering a wide range of interaction options such as voice, IVR, fax/email, web, and SMS. SDL developed its customer expertise from solid years of managing its in-house customer service requirements, as well as the special attention provided to a respected array of outsourced clients. SDL operates under strict service standards and is supported by best-of-class technology solutions available in the market. Saudi Directline is a wholly-owned business unit of Zajoul for Advanced Communications Technology - the leader in prepaid telecom services in Saudi Arabia.
About Al Nahda Philantrophic Society for Women
AL NAHDA was founded in 1962 by Princess Sarah, daughter of the late King Faisal bin Abdulaziz. The aim of the Al Nahda is to serve the country through the enhancement and development of women's abilities, guided by the Islamic Shariah law, and to organize sufficient charitable and efficient voluntary work of women to help achieve the country's development plans.
Editorial Contact
Arnold Corcega
Tel 966.1.463.6492
Fax 966.1.463.6434
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