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Linux software support from Sun is a comprehensive and efficient way to get the most out of your investment in software. With Sun Software Support services, experienced support engineers are available to help you identify and resolve technical issues with your SuSE Linux software.
In addition, you'll always have access to the latest software functionality with upgrades and patches included for covered software, as SuSE Linux software is supported under the Sun Software Support program.
Urgent requests are transferred directly to a support engineer 24 hours a day, 7 days a week. And for standard support Sun offers four hour telephone response time for urgent issues during extended business hours.
You rate the priority of your support requests on a Web-based incident submission and tracking through Sun's Online Support Center
Software which has enhancement releases and patches and 24/7 access to Sun's online technical knowledge database
Maintenance Program
The SuSE Linux Portal provides users of the Maintenance Program with the latest information, tips and tricks, enhancements, and bug fixes for all SuSE Linux products offered by Sun.
Customers are promptly notified by e-mail about new bug fixes, functional enhancements, or product innovations. Additionally, you can make use of the online Support Database SDB.
The SuSE Linux Support Database contains the accumulated expertise and technical details on all versions of all SuSE Linux products. Functional enhancements are available for download in the SuSE Linux Portal.
Using the graphical update tool, your functional enhancements and bug fixes can easily be installed. You can submit incidents and track them through Sun's Online Support Center.
You are eligible for e-mail support for the installation of the servers and the connection to the company network. Unless otherwise specified by Sun, support is provided only in the English language.
Please note that you are asked to register on the SuSE Linux Portal with your Registration Code prior to be entitled to request support from Sun. This will ensure proper call escalation ability for Sun Services.
Upgrade to SuSE Linux Enterprise Server 9
The SuSE Linux Enterprise Server 9 is supported, but until Sun has completed the Hardware Compatibility List tests, technicians can only offer 'reasonable effort' support.
If this is not acceptable, Sun advises users to continue using SUSE Linux Enterprise Server 8 until your particular system is on the HCL. You can check the HCL by visiting SuSE's certified hardware site.
Sun is working on getting our hardware certified by SuSE as part of the official HCL, and expects to have our systems on the HCL by the end of the year.
The truth about Sun's Linux support
With Sun Software Support services experienced support engineers are available to help you identify and resolve technical issues with your SuSE Linux software. Sun is not going to leave Linux users without expert support at anytime contrary to industry scare stories.
Tuesday, January 04 - 2005 at 16:44
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Linux, sponsored by IBM, Oracle and Sun Middle EastTuesday, January 04 - 2005 at 16:44 UAE local time (GMT+4)
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